Ethan Allen — Local services in Chesterfield

Wonderful expereince working with Lynzi! We've recently purchase a new home and treated ourselves to a new dining table from Ethan Allen to accomodate our family especially throughout the holidays. We purchased a gorgeous dining room (full length with 2 leaves) table along with table top pad and two host arm chairs. We've received the table and pads a few days ago. Just in time for Christmas! Smooth delivery. They had a cancellation and were able to deliver ealier than expected that day, which was great because I got to move along with my day. Movers were very professional, punctual, attentive, personable and engaging. I know! With customer service at an all time low, this means a lot.They were accurate in assmbling the table and left me a very satisfied client. With over 20 years, working with other furniture retailers, we'd become increasingly disapointed with the selection and service in home furnishings. The peices we've discovered at Ethan Allen are not only beautiful but, timeless. Some stately and others styles comtemporary. What's more, is the quality. If you haven't, go check them out and see for yourself. The service is exceptional. Very professional. We love working with Lyzi! She is an expert in design and a great listener and continues to offer excellent customer care. With her keen eye, lazer focus and great style, we won't want to leave our home, due to it's extravagant flow and beauty. We've got a bit of Sq Footage to furnish and from our experience from the moment we stepped onto the gallery floor, hosted by Lynzi and once decided on our first major addition to this new property, we are confident that both Lynzi and Ethan Allen will be our go to as we complete each room's design. It's so eciting! This is only the beginning! Thank you for all you do! Cheers! Here's to an abundantly...

First of all, I am not good at decorating, and I have a hard time making decisions. I recently decided to treat myself and my husband to a new bed frame. I went to all the major furniture stores in St. Louis (Shubert Design, Mueller Furniture, Carroll House) and ultimately was about to pull the trigger on a all wood bed frame to match my existing circa 1982 Shaker Ethan Allen bedroom furniture. However, decided to drive out to Ethan Allen to exhaust all options. When I arrived, I was greeted by Lynzi Wise who was incredibly welcoming. She listened to ideas and dilemmas and took ahold of my lack of confidence with knowledge and grace. We toured the show room and came up with some options and a few days later she drove to my house with a book of swatches and wood samples - all at no cost. She is incredibly good at her job as she instantly realized that the best look for my new room would be a bed frame that complimented my existing furniture rather than forcing a match. Lynzi was also the only salesperson out of all the furniture stores to take an interest. I offered my thoughts, and she offered perfect advice of why and what would be the best fit. Other sales personnel, listen to you and simply follow your lead/ ideas and preferences which may not be the right decisions - at least it was for me. I felt like she understood my struggle and steered me to a path of a room that will look lovely for many many years. Highly recommend Lynzi who is so thoughtful, cheerful, and incredibly design savvy. She made this stressful "large purchase" completely easy and reassuring. A big shout out to Lynzi Wise - a true professional. AND, bonus ....I feel I made...

The sales rep assisting me was awesome. The time frame to wait for the furniture to be made and delivered was acceptable. The delivery service company that EA uses was terrible. The furniture was dropped off the back end of the truck as the pieces were quite heavy. Our door frame was damaged while the 2 workers were trying to get the furniture inside the door. Ethan Allen was commendable in their communication with me to have the damage repaired at their expense. However, the delivery service company had extremely poor communication skills with me, the customer, and is not a company I would recommend to anyone. Two of our nightstands had issues with the drawers not closing properly. Whether this was due to how the item was made or internally damaged when it was dropped off the back end of the truck, I don't know. EA sent out a person to repair the malfunction with the drawers as well as fix the scraped dresser. Unfortunately, one of the nightstand's drawers is not functioning again. So, I've had to deal with numerous phone calls/emails to EA to discuss problems, then find and arrange for a handyman to fix the door frame, then arrange a time for the EA person to fix the furniture (twice). EA did a good follow-up job to make sure that all the work had been satisfactorily completed, and I was quickly compensated for the handyman's repairs. But it was a major hassle to have to deal with the complications after furniture had been delivered. We purchased 2 new nightstands. We had a head board/foot board delivered at a later date. It arrived damaged. Had to schedule an appointment with the furniture repair person to fix it.Would I shop at Ethan Allen again?...