QDOBA Mexican Eats — Restaurant in Chesterfield

The only reason I did not give it a full 5 stars was due to the male cashier at this location. I had quite a few teenage boys that were indecisive but respectful. I was informing the cashier male what all each child as well as myself had ordered. Instead of him listening he decided to input what he wanted into the system and ended up over charging me for something. In addition, I was inquiring about a military discount, he had no interest in helping or doing what he could do to honor a veteran. On the other hand, a young lady name Diamond went ABOVE AND BEYOND the customer service expectations. She was the only one that greeted us upon entry. She made sure she got fresher ingredients to serve us, she managed to help and assist each of the teenagers even though they did not know what they wanted to order. In addition, once I came to her with me being over charged, she apologized on the male cashier behalf and corrected the situation and gave me the necessary items that I was charged for instead of what I was given. She also came by and asked if the food was good and if we needed anything further. She was truly amazing even under pressure and I really appreciate that. The young man that was in the register, he actually went to his car for 10 minutes and came back smelling like marijuana and did not wash his hands which was rather disrespectful, which I’m sure is why he could not focus on what I was telling him to...

Visited the Qdoba on Chesterfield Airport Road Friday April 19th, and upon pulling into the parking lot we could see the entrance/exit door propped open with the Wet Floor Caution sign that was laying horizontally to the ground. This is a major Health Code violation because a door propped open allows insects and rodents into the building which can contaminate food and cooking surfaces -- absolutely disgusting. It is also an OSHA hazard as customers had to straddle the sign to walk over it to access the building. The door remained propped open during our entire visit, and was still propped upon as we left. After this experience, I checked the St Louis County Inspection records and found that Qdoba has received violations for employees not having the required Hepatitis A immunizations, which threatens the health and safety of anyone consuming their food. Plus they have violations for not having soap for employees to wash their hands. Very clear that Qdoba doesn't care about proper foodservice and health requirements to keep employees and customers safe. If all that doesn't deter you, the staff was blasting rap/hip hop music with strong bass that your entire body could feel the vibrations. Our family has no interest in dining in a night club. All of that was enough for us to NEVER want to visit Qdoba again. So...

I ordered a burrito to go. The burrito was HORRIBLY wrapped to the point where it fell apart as soon as I started pulling to top of the foil. The employee didn’t mix it up so the first bite was all lettuce and sour cream, then tomatoes and corn and so forth. There was no taste of meat or rice until the bottom but at this point it had fallen apart. I put it all back into the bag and gave the store a call. The manager told me I could return for a remake or a free entree. When I went back the next day and asked the manager to make me a bowl, she said “I thought you ordered a burrito”. I reminded her she gave me two options to make this right. She proceeded to make me a bowl and I asked for a bag of chips. I assumed they would be on the house since I was inconvenienced the previous day and had to make a trip back to the location. Nevertheless, I paid about $2 for the chips. The bowl was much better but the chips were extremely too salty. I’ve worked in customer service before and when consumers patronize with you, there should be a level of appreciation. I would have never charged a customer for a $2 bag of chips when REPLACING a unsatisfactory order or product. This was unacceptable. I’ll be in town for the next three months for work and I’ll be sure to patronize where I’m...