Taco Bell — Restaurant in Chesterfield

Restaurant is clean bright and spacious. Remodeled last year I think. But management doesn't see fit to staff the counter. There is one actual clerk who runs the window, double dutty I assume. I don't think this lineup is accidental. Franchise maybe? Getting ready for the robots?

Food quality, I make a bunch of customizations to get assemblies no longer served without manual intervention. My only complaint is the burritos which for the record, I still like, keep shrinking in terms of filling, even with extras added. Thankfully the bean and rice burrito is still nice and full...

Previously, I've gotten through this location pretty quickly. But today 7/18, I've been waiting since placing my order at 7:15 online. It's 7:58 and I am still waiting. The app said order ready at like 7:45 after an est of 7:39. But 7:59 and still waiting, no bags for pickup. One of 5 lobby orders just filled. All priority is on drive through, which is moving every 3 min? Seems to be policy to ignore lobby and online orders. Which is weird with a huge counter and 4 kiosks. 8:03 and one order just dropped. Still missing drinks. So they had to brack track to fix. Think about 20 cars have gone through since arriving. The entirety of the drive through has now cleared with only two cars, one at the window and one ordering. It's 8:10. Nearly an hour after placing the order and I am out the door. With pressure on drive through gone he asks if we are all door dash? Why does that even matter? He takes my name and promptly returns with a bag. Best part. I think this order was sitting at the drive up window. But for how long, I don't know. This was a lobby pickup so I'd avoid the line.

On the upside, the order was already available and he did confirm with me there were no drinks. So the transaction was smooth, even if 20 min late.

First in first out, right? Doesn't seem to apply here.

Where is management? It's friday and doesn't get buisy on fridays? No extra staff on weekends?

Probably faster just before closing... Clearly no advantage to ordering online, unless you have a lot of customizations. Just order at the drive through and wait, it will be faster. If you do get customizations and need to order online. Expect to wait...

I hope they improve the situation. I hope this was a rare situation. No, it wasn't. I hadn't looked at other reviews before ordering, others have had a very similar issue recently. So this is a management issue. I hope it's not systemic franchise wide. It will be a few months before I try this location, or Tacobell again. The ball has been dropped, and TacoBell surrenders it's turn, penalty hold.

Is TacoJohns...

So 2 not-so-great visits out of 2 in past 3 months

So before I begin, both times I provided direct feedback. The first time via their questionable $500 survey-to-play monthly lottery, the second time directly to a manager.

CHECK YOUR ORDER! Dine-In or Carry-out!

I have tried to warn you. This is TB and the chain as a whole is one of my faves, even if they do serve Pepsi products (Forever Coke Fan!). Plus, I eat at TB a lot at stores all over the metro area, and I can fairly judge average to exceptional service. Average would be a gold star stretch here. For my first visit this year, in store: cashier was clearly American but could not follow my straight-from-the-menu order and upon getting the food, was not what I ordered. Manager corrected, money refunded, free meal - not my intention. My second and recent lunch time visit to drive thru this time yielded excessive cutting up, casual talking clearly spoken such that drive thru customers could hear, over-congregating near drive-thru, not checking order, loading the bag with more salsa than any human could put (and keep) on the two items I ordered only to top it off by not giving me what I ordered, but instead what she thought I said. (BTW, whose bright idea was it for Dorito to be a product name for restaurant that sells burritos?). So I was charged for and received the wrong item, which I ate and wasn't very good (Dorito taco, never again, and that was only my second ever, first was almost a dare). However, after work that same day, I stopped in to speak with manager and get clarification on the ticket items, explain what I had observed, and was offered a couple of options for making up for the mistake. I hope to try them again soon to see if any of this is getting to the right people, otherwise there are other food joints in the area with far better customer service.

I have now made it practice that if the item on the screen does not make sense, to get clarification. If there is no screen, to have them repeat the order to me. And, to check the bag upon receipt and not move until the order is confirmed.

Otherwise, the tacos, burritos, and other Amer-xican fare here is genuine TB as you would expect. Just the service level needs some attention from...

Yesterday had an unfortunate experience at Taco Bell that left me feeling dissatisfied. It all began with a drive-thru visit, where I encountered a long line. Despite the wait, I received my order number in approximately 30 minutes, which seemed reasonable given that it was lunchtime.

However, upon reaching the window, I encountered some confusion regarding the number of tacos in my order. Despite having already placed my order, there seemed to be a lack of clarity. To add to the confusion, another staff member approached and inquired about the quantity of tacos I had requested. I reiterated that I had ordered 15 tacos, as it was intended to be a family lunch.

After an additional 10-minute wait, I was handed a packet containing a sack of tacos with Diablo sauce, just as I had requested. Unfortunately, upon arriving home and beginning to enjoy our meal, we discovered that some of the tacos were broken and poorly made. Within seconds, it became apparent that there were only 11 tacos in the bag, rather than the 15 we had ordered.

I attempted to contact Taco Bell multiple times using the given contact number, but regrettably, I was unable to reach anyone. This experience truly marred our lunch and left me contemplating the dissonance between their significant investment in advertising and their apparent lack of concern for customer satisfaction.

I sincerely hope that Taco Bell takes this feedback into consideration and takes steps to address these issues, ensuring a better experience for their customers...