Jared Vault — Local services in Chesterfield

This place is a joke. It ended up taking almost 3 months to get my wife's ring back. I called again and again and they kept telling me they would get a status on what was going on and call me back and never did. We were afraid they had lost the ring since they would never tell us where it was or tracking number or anything. We were adding a wedding band to her engagement ring and they soldered it on tilted. I dont trust them to take it back to get fixed since it took 3 months to get it back in the first place. I delt with everyone there and Courtney was the only one that ever followed up or seemed to care. I talked to Samantha and Vinnie several times and was promised to be called back but that never happened from either of them. They did nothing to try to make it better for us. Avoid this place at all costs. I will be going to a real jewlery store to get this fixed, not this hack shop that doesn't care at all about their customer service or your...

A necklace for a first father daughter dance and right out of the box before the dance, it breaks. The quality is below poor. Sterling silver or not, a damaged piece right out of the box is defective and not the customer’s problem. Today, we went to the outlet mall to get a replacement for this necklace and was immediately explained that the piece fell off and it could be fixed. Then, she said it doesn’t have a warranty…so I said please return it. I bought it less than a month in advance from the dance. She says she has to ask her manager. I wait for 3 minutes, looking and she comes back to explain that the policy is defective from the company not use. My child never wore it. So please tell me how it’s not defective. Jared, you shouldn’t have rude employees and defective silver jewelry. The policy doesn’t make sense and I will never buy again and I will continue to shame this poor quality silver rope...

This five stars is for the manager Courtney alone. Jared itself would receive 0 stars from me, but Courtney is a standout member of the staff. She provides excellent customer service. I have been dealing with Jared personnel for months at a different location, via email, and over the phone. No one else had the expertise or competence to help me resolve an issue that I have had with a piece I purchased a few years ago. The fact that I cannot say enough positive things about Courtney, when I am so frustrated with the company is really a credit to her professionalism...