The Home Depot — Local services in Chesterfield

About 2 weeks ago I went to Home Depot in Chesterfield to purchase boards to make a very simple TV stand. Literally just a box. I had measurements with me and even had an idea of what kind of wood I wanted. As I walked in, someone asked me if I needed help, so I told him what I was doing and he said "Let me get our specialist, Tyler, and he'll help you out." So I go and wait for Tyler. Tyler shows up, I tell him what I want to make as he draws out a sketch. He asks me what kind of tools I have, and I tell him I have a drill. He asks if I have a saw, I said "No, but don't you guys cut the boards here?" He says yes. Then he goes on to tell me that this project is going to be a lot more complicated than I think, that it's going to take about 32 pieces of wood along with brackets and some sort of edging stuff. Oh, and I should probably buy a saw, too. Also, they don't really carry any 2x4's that are "stain grade". I tell him I don't want to use 2x4's, I want wider, thinner boards so I only need a couple pieces, not 32. He says "You'd be a lot better off just buying something already put together." I disagreed with him, I said I was going to build what I wanted, and I left.

Yesterday I went to Lowe's. I picked up 5 boards, had them cut, grabbed glue, stain, and screws and had the whole thing put together and stained in less than 3 hours using just my drill and a screwdriver. In my living room. And it is beautiful. And cost me right around $35.

So, thanks to Tyler, your "specialist" in your lumber department, I will no longer shop at Home Depot. I don't appreciate being treated like I'm incapable or stupid just because I'm female, or being told that the things I need don't exist and that I should just buy something already put together because CLEARLY I don't have the skills to use a...

Ordered a new front door for installation at my home. First, it took well over a month just to connect with someone in the doors department in order to schedule a consultation for door measurement. While it was annoying to have to repeatedly come back to the store amidst the pandemic I understood that several places were flexing their staff. However, it was frustrating to have to come back to make sure they processed my information in a timely manner which surprise surprise....it was just sitting there with no one taking any type of action. If I had not taken the initiative to follow-up myself who knows how long it would have sat in their system. On the paperwork, it indicated that trim would need to be replaced as part of the scope of the project. I tried to make the process run smooth by selecting the door and handles, etc. so it was ready for install. The install date was set for three weeks out. Now mind you they had 3-4 weeks to prepare for the installation. Please tell me why 10 minutes before they were to arrive for installation I get a call basically saying the door they went and picked up from another Home Depot store is damaged and they needed to see what supplies they needed for the trim work that would have to be done. WTH?! In all those weeks they didn’t check the door or even bother to look at the paperwork which clearly stated the trim work and included pictures. Then they had the audacity to be like it’s not happening today and then not have a new date for installation? Completely unacceptable! Oh, and this is not a fluke because my brother had to stalk them about his door installation as well. If you want it done right and efficiently I wouldn’t recommend Home Depot and especially not the one in the...

This reflects on ALL Home Depots. I had, without question, the single worst experience with Home Depot’s so-called “service.” I am in urgent need of a washer and dryer, and not only did they fail to deliver, but the people I spoke to on the phone were rude and constantly passed me around like a game of hot potato.

I took time off work specifically for this delivery, and they didn’t even bother to call or attempt to deliver the appliances. Instead, the driver simply took a picture of my house and left, claiming I “wasn’t home.” That is an outright lie.

When I saw the email 30 minutes later saying I “wasn’t home,” I immediately tried to call. The driver flat-out refused to answer. And to make things worse, when I finally got through to someone at Home Depot, I was told I’d have to wait ANOTHER WEEK for a new delivery.

This is beyond unprofessional—it’s unacceptable. Not only was this a massive inconvenience that cost me time and money, but the complete lack of accountability from both the driver and Home Depot’s customer service is shocking. I will NEVER order appliances from Home Depot again, and I strongly urge others to avoid going through this...