Frontier Trampoline Park — Local services in Cheyenne

Took my son and one friend for birthday. Researched rules on their website. Didn’t book a party for two. Arrived, rep was nice until I was ushered to another woman who wanted to know what party we were attending. No. Just us. My son was holding a gift bag from friend and we were sent immediately to our car to put his present in. She told us if we don’t pay for a party we can’t have a present in the business. My son was horrified and embarrassed, as we all were. Signs posted everywhere no cake, no presents allowed no paid party. That would have been fine. I would have planned accordingly. The website had 0 information advising of those rules. NO WHERE. This was our first and last visit to this business. I don’t mind following rules but the inconsistency of the website and what is actually going on is unacceptable. We finished our time there under threat of being asked to leave due to the cake for four people, based on signage. Very disappointing and we love to support local business. This one we won’t be pardoning again. I would like to give kudos to the cafe manager who was wonderful and made a delicious pizza but that is all. The large reddish haired woman was awful, repeating no pay for party no cake and presents. Beware.*RESPONSE TO OWNER The posted signs everywhere would be nice to see on your website. It’s ridiculous to book a party and take up space for TWO KIDS, which is why we didn’t book a “party”. Very sorry an 11 year old came with a gift. Again ALL of your rules would be better served ON YOUR WEBSITE, not leaving us to find out after arriving. Just a little feedback: post your awkward info ONLINE so people have...

First and last time here. Would not visit again. We just went to the Frontier Trampoline Park, my friend, our 2 toddlers, my infant and myself; we purchased the “all you can jump” passes from 4pm-8pm for a total of $86. We had a great time until we didn’t. As any parent of a toddler would know they can turn on a dime from having a blast to get me out of here so fast. Unfortunately we were only there for a little under an hour before our toddlers were kicking and screaming and ready to get out of there. We went to the check-in counter to ask if it was possible to get a refund on our 4 hour passes and just pay for the 1 hour that we jumped for. Unfortunately the staff did not seem at all willing to sympathize for our situation or willing to hear us out. Their solution was to have us sit in the concessions area until the toddlers calmed down and could continue jumping. We explained that they were not going to be able to just sit and calm themselves down. Any toddler parent knows that isn’t always an option. The staff came off as quite rude. It was extremely disappointing as we had a great hour of fun and were wanting to visit again another day. But after the experience we had with the checkin staff and managers response to our inquiry. I can honestly say we will...

Heard from a friend that their kid worked here for a bit, but felt like it wasn’t for them. Super sweet kid, but simply didn’t enjoy the way some of the staff spoke (as in using slurs and “bad” language). Here, they hire as young as 14-years-old, which in my opinion isn’t right. They (co-workers kid) still spoke very highly of the staff, the experience overall, and how the food was pretty good lol. However, they were concerned when they were getting talked to about how they were sitting down wasn’t acceptable, but allowing the kids to do flips into a shallow foam pit was acceptable—they are a former gymnast. They have no requirements for CPR, AED, nor First Aid. I took my kiddos once, but was constantly worried that they’d be run over by people running and jumping across the area where they had the connecting trampolines. All in all, their staff is negligent, in my opinion. They’re young, I get it, but in a place where many many injuries are possible, I don’t feel as if a child staff member (only older than the other kiddos by a few years) is able to handle that type of situation. Good food, decent management. Sweet (staff), but I shouldn’t have to explain why I don’t want my kiddos being/feeling neglected in case...