Rent-A-Center — Local services in Cheyenne

By far the easiest 1 star review I could give a business. I loved the rent-a-center at my last state so I wanted to give Cheyenne a try. It was great at first, fast efficient and the team was respectful, until the manager came into play. Clearly she fails at communication with her own team especially when it comes to picking up items and times, as they've also confirmed she doesn't tell them anything, but also the way she upholds herself in the management position. She fails at customer service, is extremely rude, and will take missed payments or accidental reversals on accounts as far as threatening your career if its not fixed in 24 hours. She doesn't like resolutions, she likes to be mean and very very condescending. I truly hope that Rent-a-Center looks into her as a manager because it isn't a good spot, its only going to lose them more customers on how she treats them. She will also claim that the "banks are all lying" if something doesn't go her way. Who knows, maybe the BBB could look into her to at this point. All I know is lesson learned and I should've listened to reviews and word of mouth before I went there. Aaron's is a MUCH better place to go to if you want to rent furniture, but amazon and Ashley furniture to buy the same stuff and cheaper with discounts in the end. I also highly advise to record many conversations if on the phone, because her story...

After a horrendous experience with Aaron's, I called Rent A Center and spoke with Abe. I asked questions regarding what they had available and how quickly it could be delivered. He was regretful that they couldn't deliver that day, it was about noon on Saturday. Considering the fact that we had just waited multiple weeks and had the delivery rescheduled three times with Aaron's, this was a breath of fresh air. I was thankful that they could even deliver as soon as Monday! He told us to come on in, or he could do it all over the phone which is very convenient. We went in, spoke with another individual in the store who was helpful and very straight forward. He got to the point immediately and everything he told us was truthful. We also met the delivery personnel. Both the sales associate and delivery personnel were pleasant and sincerely felt sorry for the way the other company acted. It was like they took it upon themselves to make up for what Aaron's did wrong. They delivered the washer and dryer first thing Monday morning, efficiently and professionally. A day or two later, we received a follow up phone call from Abe to ensure that everything was well. All in all, we had an...

I went in there last week looking for a TV, coffee table, and a TV stand I was adament about wanting to pay out right for it due to me not wanting to take on debt but needed the items delivered, due to me being new to the area and not knowing anyone to help me move the items, and my truck in the shop. The lady that helped me was absolutely amazing not only did she keep it in my price range but she was extremely friendly and helpful and didn't press me to try to finance. Unlike, Aaron's that kept pushing me to finance and told me that if I paid out right I would have a delivery fee assessed if i didnt finance. The R-A-C delivery was amazing both the gentlemen were polite, kind, and respectful walking me through the tv and setting the furniture up exactly where I wanted them. AND IT WAS FREE. This was a fantastic staff and I will definitely be back for...