American Vapor Shop Wells St - Smoke Shop in Chicago — Local services in Chicago

I don't leave less than 5 star reviews ever. Here is why this spot has my ire. Keep in mind I work as a bartender on Wells. (Will be sending everyone up to North)

1. profit oriented customer oriented. They sell tanks but not the cartridges for those tanks. I went to all locations available, all carried the same tank with no refill cartridges. Just so they can resell a new tank.

2. incompetent staff. I asked several times for a non-mentholated flavour, and they sold me one, insisting it wasn't menthol. Straight mint. None of them can describe a single one of their weird Zizzle Zazzle, Uncle's Funk, Single Life flavour profiles. I just want to know what it tastes like.

3. terrible customer service. Upon returning the mentholated flavour they refused to replace it. In fact the only thing they could offer was a discount on another bottle of juice. When asked what discount would be offered, I was told "no tax". Illegal, and honestly offensive.

4. consistently finding "be back in 15 minutes" signs at high volume hours. You've lost myself and others countless times, equating to quite a lot of loss for your owners.

5. the stores refresh their juices once every 3 months. I have tried every flavour of every single one of their non mentholated juices because they still haven't reupped on my favourite. This is ridiculous

0 stars. Will be ordering online or through Larry's...

I’ve been to a lot of vape shops over the years, but American Vapor Shop truly stands out. The store is always clean, well-stocked, and welcoming. The product selection is fantastic—whether you're into disposables, mods, or premium juices, they have something for everyone.

What really makes the difference, though, is the customer service. BZ was especially helpful during my visit. He was incredibly knowledgeable, took the time to answer all my questions, and helped me find exactly what I needed without any pressure. You can tell he genuinely cares about customers and knows his stuff.

Highly recommend stopping by if you're in the area—you won’t be...

Seemed like a very nice store, nice product selection, and a nice clerk. However... I feel I should warn others that a product they were selling... the "Roxy - 7OH - 16mg/10 Tablet" that typically retails for approximately $50 +tax at every other establishment I've visited... was priced at $150!!! I thought it may have just been a pricing error. The clerk called the owner that confirmed the price was correct and that because I was looking to buy 5ct... they would bring the price down to $125ea. $600 !!!

YOU...