Chicago China Doll — Restaurant in Chicago

I have been living around this area for 6 years now, I don't know what happened but something has changed over the past couple of years, I keep trying to give them a chance, but the food is not the same and most definitely the customer service is not the same.

I placed an order online the beyond menu website, a third party that they supposedly use I just found out, my estimate delivery time was 11:01 p.m. about 5 or 6 minutes later I called to see how far they were away, when suddenly a man who answered the phone said that they never received the order and the ticket did not print out.

I then express my disappointment and told him that I've never experienced this before, I told him things have changed over the past couple of years I don't understand what's going on, long story short, he then cuts me off and says do you want to cancel the order or not?

And then he goes to say if you choose to keep the order we just now received the order as we speak, so we will make it within 20 minutes, so then I told him okay just go ahead and make it but I still wanted to express my disappointment and I feel that I should get compensated, he cuts me off again and says we will make the order for you right away ma'am thank you and have a nice day.

No apology for the inconvenience, no kind of courtesy none whatsoever, just a brush off, and that's when I decided to call this website and tell them to cancel my order I explained everything to the representative named Rosemary she told me they was going to reach out to management and let them know my experience.

She calls me back and says she has good and bad news, good news I will receive my refund within 24 hours, bad news is, the person that I spoke to was the manager so she couldn't even file a complaint with management because that was the manager who spoke to me which have rude customer service.

He explains to her that he only cut me off short because he had other customers in the restaurant placing orders and he was trying to move quickly as possible.

No excuse to be rude, also he could have said I do apologize ma'am for the inconvenience unfortunately we do have a lot of customers here that are placing orders in the restaurant and we will make sure that we will prepare your food and deliver it as soon as possible we do apologize.

Whenever I order food from a restaurant with bad customer service, the food never turns out good, so I'm happy that I decided to cancel the order, and if I do not receive my refund within the 24 hours, I'm going to have to file a complaint and a dispute.

Very...

THIS PLACE DESERVES ZERO STARS [0]- YESTERDAY I WORKED A LONG DAY & WANTED CHINESE FOOD FOR MY FAMILY FOR DINNER. I ORDER A FULL SIZE BEEF & BROCCOLI, FULL CHICKEN FRIED RICE, 2 VEGETABLE EGG ROLLS, & I WAS SUPPOSED TO RECEIVE A SMALL CHICKEN FRIED RICE FOR FREE WITH MY ORDER.

HOWEVER, WHEN THE DRIVER ARRIVED AN HOUR LATET HE ONLY HAD A LARGE CHICKEN FRIED RICE & NOTHING ELSE. I ASKED HIM FOR THE REST OF MY FOOD & HE SAID THAT'S ALL THEY HAVE ME I DON'T KNOW WHAT YOU'RE TALKING ABOUT! I TOLD HIM ITEMS I WAS MISSING & HE THREW HIS HANDS UP IN THE AIR & WALKED AWAY.

I CALLED BACK & SPOKE WITH YASSIN. HE WAS VERY POLITE & TOLD ME THAT HE WOULD GIVE ME CREDIT FOR TOMORROW. I CALLED TODAY AT 11:45 AM & SPOKE WITH THE MOST NASTIEST RUDE GUY ON THE PLANET. HE TOLD ME THAT HE WASN'T GIVING ME ANYTHING FOR FREE BECAUSE I DIDN'T PAY FOR THE CHICKEN FRIED RICE.

I TOLD HIM THAT I WASN'T ABLE TO PAY BECAUSE THE DRIVER WALKED AWAY & THAT I'D BE MORE THAN HAPPY TO PAY FOR IT TODAY WITH RECEIVING A DISCOUNT FOR THE OTHER ITEMS THAT I DIDN'T RECEIVE. HE SAID NO HE WASN'T DOING THAT. HE WAS EXTREMELY RUDE & VERY OBNOXIOUS. I TRIED TO EXPLAIN TO HIM WHAT HAPPENED & HE KEPT CUTTING ME OFF.

IT'S VERY HARD TO UNDERSTAND THEIR ENGLISH & ESPECIALLY THE DELIVERY GUYS. THEN THEY GET SO UPSET & IMPATIENT BECAUSE YOU CAN'T UNDERSTAND THEM. I WILL NEVER ORDER FROM THEM AGAIN UNLESS THEY APOLOGIZE FOR...

If you like this restaurant, you don't know Chinese food from shoe leather. I'm serious. I ordered twice cooked pork and it was by far the worst twice cooked pork I have ever had. Actually the only thing in it that is in traditional twice cooked pork was the pork. But even that was stretching it, as they used a completely wrong cut of pork.

Every other ingredient in the dish is not an ingredient that is supposed to be in twice cooked pork. Needless to say, it was missing all the crucial ingredients. It tasted nothing like twice cooked pork. And when I say nothing, I mean nothing as in the way steak tastes nothing like cream of broccoli soup.

Even if I give them the benefit of the doubt and assume they were making a different dish, I honestly don't know what that dish would be. A moo goo gai pan ripoff with pork instead of chicken? And preserved bamboo instead of fresh vegetables? Possibly. Except that dish doesn't exist in Chinese cooking.

Whatever it was they thought they were making, I can vividly describe what it tasted like: decayed meat covered by a weak white wine based (as in mostly starch instead of...