Ulta Beauty — Local services in Chicago

If it could give zero stars for this location I would. The customer service at this location is awful! It has been several instances where the service has been dissatisfying and I’ve always given grace, but it’s unacceptable to keep happening.

I went in a few days ago to pick up some beauty items for a gala I was attending that evening. I was in the store for about 45 mins before anyone asked me if I needed any help, so I proceeded to locate items on my own. As I’m trying out testers, I see that there are no makeup wipes stocked anywhere on the back ends of the walls.

The only person in sight to ask for makeup wipes was the Benefit brow specialist. I saw he had a client coming in so in an attempt to not take up too much of his time, I simply asked if he could provide me with wipes for the testers.

He was rude and stated they’re on the back wall stations. I told him they were empty, as I had checked them all. He then ignored me and began tending to his client. I was able to locate some paper towels to wipe makeup off my hands and wrists.

Then, a young lady finally asked me if I needed any help. I informed her of what I needed (a blush) and as she proceeded to help me, she got called to the register. She told me she’d be back. As she attempted to come back, she was AGAIN, called back to the register. So I sat there and waited because there was no one else around to assist. Once she finished at the register she avoided coming back to me and began helping another customer.

I was patient and then when I noticed she had a moment, I asked if I could just get some help with locating the blush she was initially going to help with. Rudely, she stated I’ll be with you in a second. She never came back and proceeded to help the client with all of his needs. I actually heard her tell that client “I’ll help you with whatever you need to make sure you have everything” and walked briskly past me. It took everything in me not to just put down the all items I had found and just leave. Had I not been crunched for time with the gala that evening, I would have.

She deliberately left me and my 4 yr old sitting there waiting with no follow up. I went back to search for the blush on my own until I spotted a manager who after all of this time was able to tell me that they were sold out of it. Thankfully, she was able to help me find something else but she was also rushed.

This is my neighborhood Ulta and I’m a platinum member, so this is beyond disappointing. The lack of regard and dismissive attitude toward customers should really be checked here. Before I ever think about going back I’ll...

Don’t come here for skin services! I wish I could give zero stars. I scheduled the Dermalogica Customized Facial because it was described as targeting the specific needs of the client. I had only one need - clogged pores and blackheads. I had called two weeks in advance and I spoke with the beautician Ashley. I explained that my pores are quite tight and she won’t be able to extract much with manual extraction. At the same time I told her that I have metal braces on my teeth and I asked if this would be an issue in getting a deep facial cleaning because I know that they use some ultrasonic brushes and tools. She said that she can do the cleaning so I scheduled the appointment some time later. First I had to wait 15 min until she was done with her previous client and was ready for me. My appointment was at 4:00pm but the treatment didn’t start until 4:15. Then I didn’t get any service targeting the only concern I had - the clogged pores. She didn’t know if it is safe to use the ultrasonic brush on someone with orthodontic braces. She tried using it but I could feel the buzzing in my ears so she stopped for safety reasons. She didn't make absolutely any effort to unclog my pores and clean the dirt. She did her own thing - some exfoliation and a face massage. At the end of the treatment she gave me the mirror and I confronted her about not addressing my skin concern and why I am still having all of those blackheads and clogged pores that I came with. She didn’t have any reasonable explanation. She only said that she felt that I didn’t need any blackhead extraction, that I just have to use a lot of niacinamide which will help unclogging the pores and that the exfoliation she just did will help the pores unclog on their own. ARE YOU KIDDING ME? I didn't schedule the appointment to tell me that I have to wait for the pores to unclog on their own!!! I’ve had facials all my life and I know what my skin looks like after a facial. I addressed the issue at the register and the store manager told me that she can give me 20% discount but I still have to pay the rest because Ashley spent one hour working on my skin. Seriously?! This is some kind of a scam to rip off people because you can’t advertise on your website services that people can book but after that the beautician does her own thing and people still have to pay even though they didn’t receive the service they paid for. NEVER AGAIN GOING BACK THERE! I’d rather pay double in a real medical spa then go...

I want to preface this by saying that I’m usually mild tempered so I never negative reviews. I brush most things off but this experience has left me aggrieved enough to say something. I’m a POC and I noticed when I walked into Ulta, no one greeted me. Not a big deal and I wouldn’t have cared enough to say something about it. What I did notice is that a white woman came in after me, and there was the “hi, welcome to Ulta”. Okay, again, not a big deal because I just wanted to quickly look for Lake & Skye’s 11 11 and leave.

Imagine my surprise when I see all the perfumes locked up and I couldn’t find the said perfume. I am a very shy person, so normally I prefer being left alone while shopping. As I was wandering the store for about 10 minutes looking lost, I’ve notice the employees would only go up to the white women shopping and asked if they needed help. I would make eye contact with these employees after the customer said they didn’t need help, and the employees would walk away and not say anything to me.

This is a pattern that I noticed; the employees would ONLY approach the white women in the store. By the perfume aisle, there were two employees talking to each other and I noticed they would send me periodically send glances at me while still talking. I left quickly because based on the employees attitude, I did not feel welcomed there. It’s disappointing because I know Ulta employees are required to have diversity training. So either have more diversity hires at this store or have all the employees review the diversity training because I can see it’s clearly needed. If you want to be racist, then don’t make it so obvious. Regardless, I am not coming back to this...