Wagyu House Chicago — Restaurant in Chicago

2.5/5

I would say if you’ve never had wagyu, try it. But if you’ve had wagyu or even you’ve had great meat, DO NOT. I came by myself, if you go there 1-2 people, DO NOT. If you go there in groups, YES I think it is a good place to share the variety of foods.

The only okay meat I think is the one in my grill in the video. Yes they fresh cut their meat, but the meats are not fresh. Because I’ve dealt with a whole fresh beef tongue before. And I have fresh meats all the time. All the pieces on that cow it looks great, but the quality I would not say so. As a meat lover, I am disappointed.

Yes the server came to ask how I was doing A LOT. But it was just like 走过场 (they ask but THEY DO NOT CARE).

Why did I say that?

I only get to have the heat turn lower when I ASKED, even when the server clearly noticed that my heat is too high for me. I only get to get my refill for my drink when I ASKED even when the server clearly noticed that my drink was already empty for a while. By the way the drinks are separated so I believe it is reasonable for me to not want to have just one drink for same price in a restaurant that I pay service for. The robot for the food send the wrong items TWO times, which I don’t appreciate it because you are ruining my experience. The situation like this, I’ve noticed there were a lot of servers just hanging out behind my desk. So they weren’t busy they really didn’t care.

When I was deciding which price should I pick, I wanted myself to have the best experience so I go with the higher price one $88. And my server told me if I can add another $20 Since I came by myself, I asked what if I cannot finish it. The server SMILING said he could ask the manager to give me a to-go box, which I can tell from his face that they have done this thing before. So I added another $20 for more options. But while I was still working, the server told me that the manager says “No we can’t do a to-go box, but don’t worry about the leftovers.” YES I totally UNDERSTAND this IF you DOUBLE CHECK IT BEFORE I ADD THE EXTRA MONEY TO MY BILL. Which would show your professionalism more. Even I totally understand that for all you can eat it is usually no. I do feel like the server should make sure of this when we discuss the menu, it is the server and restaurant’s responsibility to explain everything before guests start the meal. But I kind of feel like you “tricked” me for the extra money and then tell me no.

Also, for a quality like this, and price like this, I would appreciate if someone can grill for me. If not, you should raise your standards for the meats because it is too average for the price and the brand you are trying to be. Also, the robot shouldn’t make mistakes because it is just easy for people to check which table ordered something which table didn’t as they send...

Rating: ⭐⭐⭐⭐⭐ I recently had the pleasure of dining at Wagyu House by The X Pot, and I must say, it was an extraordinary experience from start to finish. As a self-proclaimed wagyu enthusiast, I hold high expectations when it comes to this premium beef, and Wagyu House certainly delivered.

The moment I stepped into the restaurant, I was greeted by a warm and inviting atmosphere. The staff was incredibly attentive and friendly, making me feel welcomed right away. The interior design was modern and elegant, creating a sophisticated dining environment.

Now, let's talk about the star of the show—the wagyu beef. The quality and selection of wagyu cuts offered at Wagyu House were impeccable. Each piece was marbled to perfection, resulting in an incredibly tender and flavorful bite. The chefs clearly knew their craft and cooked the beef to perfection, highlighting its natural richness.

The menu had a variety of wagyu dishes, ranging from traditional favorites like wagyu steak and wagyu sushi rolls to creative and innovative creations. I had the pleasure of trying their wagyu tasting menu, which allowed me to savor different cuts and preparations. Every dish was a masterpiece, showcasing the versatility of wagyu and the culinary expertise of the chefs.

Aside from the wagyu, the overall menu at Wagyu House was diverse and offered something for everyone. I appreciated the well-curated selection of appetizers, sides, and desserts, which complemented the main attractions perfectly. The attention to detail and quality extended to every aspect of the meal.

The service was outstanding throughout the evening. The waitstaff was knowledgeable about the menu and provided helpful recommendations. They were attentive without being intrusive, ensuring a seamless dining experience.

Wagyu House by The X Pot truly exceeded my expectations and stands out as a destination for wagyu lovers. The combination of exceptional wagyu beef, impeccable culinary skills, and attentive service make it a top-notch dining establishment. Whether you're a wagyu connoisseur or simply looking for a memorable dining experience, I highly recommend giving Wagyu House a visit. You won't be disappointed!

Disclaimer: This review reflects my personal experience...

UPDATE: Unfortunately, I have to change my review. The first time we came here was MUCH different than our second time.. We decided to celebrate our anniversary here and had a TERRIBLE experience. The thing that made it worse was that the manager reached out to my husband after he had written about our experience, said he'd talk to his team and get back to us....it's been almost 2 weeks and we haven't heard anything. So, the second time we came here, my California roll was forgotten, which would normally be fine, but for the money, nothing should be forgotten. The garlic shrimp was awful, since we weren't given any instructions on how to cook it. And on that note, when our server asked if we wanted her to cook the Wagyu and we said yes (so we didn't ruin a very expensive piece of meat!) She responded with something to the tune of 'ugh, I hate when people want me to cook the meat".....while I get her not wanting to be responsible for overcooking it either, SHE WAS TRAINED TO DO IT!!! Extremely unprofessional and I felt that the entire experience was ruined because of how uncomfortable I felt with her from there on out. I was so severely disappointed that our anniversary dinner had been ruined that I ended up crying on the ride home. We're parents to 4 kids and RARELY get to go out aside from special occasions, so I felt that one of the 3-4 times a year that I get to actually enjoy myself was ruined. And the fact that we never heard back from the manager at all just goes to show us that they don't actually care about their customers and the first time we were there was just a fluke due to it being a new area of the restaurant. Please, do yourself a favor and explore other options..

Wagyu House has made our top favorite list of all times!! The service and presentation were beyond belief!! We went here to celebrate my husband's birthday, and we were not disappointed! The food was so good that it'll be something that we end up craving and NEEDING to go back for. The attention to detail was something I've never seen before! The entire staff makes you feel like you're the only patron in the establishment, despite it being full. We will undoubtedly be coming back...