SEPHORA — Local services in Chino Hills

I have to say, the customer service at the Sephora located in The Shoppes at Chino Hills is by far the worst I’ve experienced. I was there yesterday to purchase a perfume, and while one of the girls was kind and helpful, the other one was completely unprofessional and rude.

I was trying to decide which perfume to get because the size I wanted was out of stock. I politely asked for her recommendation, saying I wasn’t sure which one to choose and asked which scent was more popular. Her cold response was, “They’re all popular,” in a dismissive and annoyed tone completely unhelpful. It honestly felt like she was rushing me and didn’t want to be bothered.

Then I asked if I could get another one from the drawer, and instead of assisting me properly, she questioned me twice with an attitude, “So you want to get both?” Her tone made me feel uncomfortable, like I was being a burden for simply trying to make a decision.

I’ve shopped at multiple Sephora locations and always received great customer service, staff were patient, knowledgeable, and welcoming. But this location was a total disappointment. This experience was so bad that it made me reconsider ever returning. It’s unacceptable to treat...

I came in on Saturday evening shortly before closing and asked for help. One of the employees clearly didn’t want to assist me. My son, who is autistic, was stimming the entire time, and instead of compassion, I received uncomfortable looks. I waited until she was finished helping others before approaching her, yet she still brushed me off.

I stood around hoping someone else would come by, and thankfully Nathalie did. She had just finished with another customer and took the time to help me. I was ready to walk out, but she reassured me, was incredibly kind and patient—even with my last-minute request—and showed true respect toward both me and my son.

Thank you, Nathalie, for your understanding and professionalism. To the other employee: shame on you. This isn’t the first time I’ve been treated poorly here while shopping with my child, and it’s...

I want to express my gratitude to the entire staff at Sephora on 07-29-2023 around 4 PM during the shut down due to the shooter at PF Chang’s. It was very noticeable they were trained in an active shooter situation/shut down. They were professional and exceptionally calm throughout the entire shut down. They continued to advise us when updates were given. They provided safe shelter with water and bars as we waited. Even though some were frustrated, the staff continued to be professional. No one wants to be inconvenienced but if it has to happen then Sephora is the place to hold up in shelter. Thankfully no one in the store was injured due to the swift thinking of the staff locking the doors and keeping everyone safe. Kudos to the training they received because they put it to good use. It’s good to know they were prepared....