The UPS Store — Local services in Chino Hills

The Store employees are a pleasure to work with. Each with a happy helpful attitude. Overall; Client friendly indeed. HOWEVER, Franchise policy for handling inbound UPS packages is woefully short sighted. The franchisee blames the franchisor for policies that allow bulk shipments from UPS drivers to be received in their store without a store employee having a breakdown of what is in the batch delivery. And a random employee name is assigned as "received." NO ONE at the store physically checks off actual packages that they are expected to sign for. Owner blames franchisor policy. Franchisor customer service, confirmed this policy. As a box holder, I pay to have products received and held securely. For those who are unaware, UPS and UPS STORES are two separate entities. Do not expect any cohesion between the three entities. Franchisor, Franchisee & United Parcel Service. Each blames the another. Although the franchisee owner and his employees have good intentions, they are set up for failure, and in my opinion, held legally liable for lost packages with a signature. I've had two separate incidents in one year whereby packages sent to me were signed but never received. The local Franchisor Representative, has not returned my phone call after multiple day, hence, this posting as a "heads-up" to potential...

This UPS store engages in fraudulent practices. They make you put the original Amazon box into another box or wrap it over with paper because they claim it's an Amazon policy. This is not an amazon policy. They are ouright lying and misrepresenting a policy to over sell and make extra money from their boxes and wrapping.

The way this UPS store is also attempts to cheat customers for an extra buck, is laughable. They wanted to charge extra for using about 12 inches of their tape. The only problem is they can't. It's not an something they can ring up. Throughout the entire transaction, the lady had a very negative attitude over this 12 inches of tape. She is a heavy set older lady that speaks very poor english. I also observed them taping up another customer package and indeed she used tape very sparingly. It was up to the point thay the packaging barely looked secure.

Their lack of integrity, dishonesty, and pettiness is an embarrassment to...

I recomend visiting a different ups store or FedEx or USPS. Came to send a package to NY. A simple Samsung 10mha battery pack for cell phones or tabs...usually visit my local area ups..but had to stop by here. 1st asked me about how many cells are in it...2and didn't have proper stickers to put on the package 3rd said ups didn't send such things 4th to visit a USPS. Now, the ups by where I live. Never had problems with this type if Package. I disclosed what I was sending to where and how. Showed photos of the item and ect. And my local ups had no problem. Yet this location just didn't want to help and made it difficult for me to use there service. Luckily I found a staples down the street with a ups inside. And bammm they competed the transaction in 5 min. And had no problem with my package ..why? Because i disclosed my items and was upfront... Avoid this location and go to a more friendly and customer...