Staples — Local services in Chino

I went in just to print something, then wandered over to desktop PC's as I am looking to purchase one. A customer service rep asks if I need help.

I said yes and told him I am looking to buy a pc. His supervisor comes over to interrupt us and asks him something about a task he was to do. LOL They both then ignore me and turn their backs.

I but in and ask the original rep who asked if I needed help, why did he ask if I needed help and then walk away? Or turn his back lol? His supervisor should have let him help me or help me himself. The funny part is when he actually attempted to help me and ask what kind of pc I'm looking for and what I need it for...I told him everything except printer or possibly and all in one...

I thought he was going to give suggestions but he just pointed me to the displays I was already looking. He really did help me at all, ignored me and then when he tried to help he just said here are the all in ones, and these are the towers and monitors- that's all we have. Lol I was like okay, thanks I guess for the details and explanation and expertise. I thought he was actually going to help me. Too much of this nowadays at places like this, Best Buy and other such retailers that are supposed to have some knowledge of their products, instead of just saying...we have these and those over there and that's it lol. Kind of sad this is the majority of people at Staples, Best Buy and other...

I came into Staples to print photos for a funeral, and Issac made such a difference during a really emotional time. He was incredibly kind, patient, and made me feel at home right away. While I was there, I also saw him helping other customers — both in person and virtually — and it was amazing to see how knowledgeable he was about all the services Staples offers. His patience, expertise, and genuine care stood out so much. I honestly wish I could give him 500 gold stars! What a gem — Staples is truly lucky to have someone like Issac.

I also want to give a big shoutout to Terese, the manager at this location. She helped me adjust the way I was printing to save money, and I really appreciated that — printing can get really expensive! We also had the chance to chat for a bit, and she is the absolute sweetest. Thank you so much, Terese, for your kindness and for looking out for customers.

I'm super grateful to have received such amazing customer service at this Staples. Thank you again to Issac, Terese, and...

I visited this Staples to return an item I purchased online. There was a bit of a wait, since it was after the holidays and it looked like most people were going to return items or use their Christmas gift money on office supplies.

The line moved rather quickly and I was helped by a very kind lady. Since I had bought the item online, she wasn't sure if she would be able to return it in-store, but she diligently went to work trying all that she could. Initially she thought she could only refund me the amount I paid, but since I had used coupons and some staples rewards she wanted to try and get me those discounts refunded as well. Even though the line was backing up because of my odd return, she remained chipper and polite. She asked for the manager's approval and I was able to get my full refund.

Great customer service! I didn't walk around or look at anything else in the store, but I'm sure everything else would have been...