Red Wing - Chino, CA — Local services in Chino

Now here I found exactly the Redwing boots I had been looking for, waiting on my order to come in soon,sales representative Dan was really helpful and informative, helped me in my selection and I can't wait to drop by to pick my new Redwing boots,Thank you, Michael---- well I have to regretfully say that my previous first stop to order my redwing boots was not very pleasant as this past Saturdays when I stopped by to pick them up,turns out these boots didn't even have insoles in them,I returned and the female employee went to the back of the store and returned with a set of insoles that she cut out of a pair of Irish setters square boots, these were not the original boots insoles which she claims that they were, the toe of theses insoles were cut all uneven! You know I paid over $200.00 for these Irish setter boots!,you'd figure they'd have the original insoles in them,well worst of it all,sales representative Dan an employee there who actually sold me these boots, which happened to be round steel toe,took it upon himself to make some remark about me as I walked out the store with my return for these boots about the rest of my day,well seems very unprofessional comment from anyone who serves the public, and it wasn't a pleasant experience of being heckled in front of the other female employee let alone the Other male customer who was there with his female friend and kids as I walked out of this store ,My experience, first I'll admit into a Redwing boots store, Well much thanks for your like, but read my review of this store and it's employees in my review, though it's not a reflection of Redwing boots ,but one inexperienced employees,but none the less,glad your experience turned out for a good shopping opportunity. My purchase was actually in Fontana, ca. Store,...

Dear Red Wing Shoes Management,

I am writing to express my sincere appreciation for the exceptional service I received at your Chino, CA store (4004 Grand Ave, Suite B, Chino, CA 91710) on [5/27/2025]. I was assisted by an employee named Dan, who provided outstanding customer service.

Dan demonstrated a remarkable commitment to ensuring a proper fit. He took the time to understand my needs, specifically addressing my high arches, and expertly guided me towards a pair of boots with insoles perfectly suited for my comfort. The boots themselves are excellent, but the truly outstanding aspect of my experience was Dan’s exceptional professionalism and helpful attitude.

I highly recommend your Chino location, particularly the service provided by Dan, to anyone seeking work boots or other footwear. His dedication to customer satisfaction is a credit to your...

I don’t usually leave reviews, but the level of service I received at Red Wing Shoes absolutely deserves one. I came in needing to exchange a pair of boots, but I was already past the 30-day window. I figured it was a long shot, but Dan didn’t hesitate to help. He listened, understood my situation, and went out of his way to accommodate the exchange without giving me a hard time.

His professionalism, patience, and customer-first attitude were top-notch. You don’t see that kind of service much these days, and it left a lasting impression.

Thanks to Dan, Red Wing didn’t just make a sale, they earned a...