T-Mobile Authorized Retailer — Local services in Choctaw

So my card was stolen had to go into the store to pay my late bill because I over looked my wifi bill may need updated information. Called the phone number the guy on the phone told me I would have to go into the store because he couldn't look into my account without a pin. Ok went into the store able to pay my bill they can't change my email in my account I can do that on the app. So I showed him what it was saying on my end. Oh you will have to call to get your email updated. I went home called well because my cell phone isnt tmobile they have to send the temporary pin to my router cant send it to the tablet that has its own line so Im climbing to get to the router to get the pin give that to the guy. Well you will have to go in the store. I appreciate the help I received but honestly didn't do more than pay my bill... you can take my money but you can't update my email, and you wont send notifications to my phone or the tmobile tablet. If anyone knows of a wireless provider in the spencer area please...

Ya know... Sometimes it makes a difference in service depending on the attitude you enter with. I visited today with a device problem which Ashton & Brandon figured out together and saved me frustration & stopped me from face planting a brand new phone. I don't have time to dive into this technical business but they took the time to get it fixed and sent me away with a phone I can use. I didn't have to change my plan or pay more out of pocket. I've worked retail & I've been on the front line. You never know what has happened to them that day or how hard they are stifling what they would like to reply with when you are going off on them. Lighten up because you always catch more flies with sugar than you do with vinegar. Good job...

I went to this location in dire need of a new phone and carrier. I handed my debit card and driver's license to the girl working the counter and told her to do whatever she needed to do to get me a phone as quickly as possible. Without touching her computer, tablet, or making a phone call she immediately picked up my license and debit card without looking at them and handed them back to me. She then told me "they" couldn't do that. Are you kidding me? You can't sell me a phone or a cell phone plan? Exactly why does your store even exist if you can't help people with their cellular needs? I guess atleast I can say yall aren't as greedy as all the other cell phone carriers! They were quick to...