CVS — Local services in Choctaw

Update 1.7.19 it isn’t any better.

Called in refill last Thursday. Called to check on it and was told the dr had to approve it, called dr and asked them to do so. Friday I went to same dr for cold and asked if they had called in my refill, they checked and said yes, then wrote me an rx for inhaler, I got a text fri pm saying waiting on insurance approval for my refill, I called cvs 800 customer care to ask why it wasnt approved and was told I need a pa? I asked what that was and they said the pharmacy should have requested it from my dr. I called my dr and asked them to do a pa, Monday evening I went to get rxs and my meds I was out of wasn’t even in the bag, Two other rxs were. I called back to the pharmacy to get the one I was out of and checked on refills to hear one of my rxs was only a 30 day supply when in the past it has been 90.

I had the pleasure of speaking to Kerry, been there for 22 years she proudly informed me, very argumentative, condescending attitude told me I didn’t want my prescription sarcasticatically because I said I wanted all mine in 90 day refills and the dr didn’t prescribe it that way. I said yes I want my rx I have been waiting on it since last fri and 30 days is better than none until I can get dr to change it back to 90, and she said no you haven’t I just got the rx and it’s dated 1/7. Argh!!!

Had no clue about my past conversations with all the different people and just assumed I was lying. Very rude, no wonder Your ratings are so horrible.

Old review:

Called and said RX was ready. Went to get it, they had it under the wrong person. They told me two people in my town had the exact same name and birthdate. I don’t believe that. They tell me 3-4 hours to fix mistake. Ok no problem I will come back. I drive all the way home and get a text that my rx is ready. I think I will call to make sure all of them are ready. I call and go on hold for 7 minutes before I hang up, tired of waiting. Your store ain’t that busy, pick up the phone!!! I would have waited at pharmacy had you told me it would take 10 mins to fix your mistake. Now I gotta drive all...

Two days after my doctor called in my prescription I called CVS to ensure my prescription would be ready, I also asked the price of my medicine which they did not relay. Nevertheless, they said it would be ready in an hour. Five hours later I came through the drivethru and they still did not have it ready. I asked them to fill it now and explained that I had been waiting days and I was very busy and could not return later to pick it up, after all, they promised it hours ago. I asked for the pharmacist and he said would not fill it immediately and told me to come in. In the time he was talking it could have been filled, they threatened to tow my car if I didn’t leave. I went inside and the pharmacist continued to fill other’s prescriptions, making me wait longer. Finally, after obnoxious waiting, it was filled, I waited in line, and I didn’t have enough money since they didn’t tell me how much it was on the phone. I had to go to my car and come back and wait in line again. The story speaks for itself. Cvs is a disaster and I’ve already switched pharmacies hallelujah. I didn’t receive an apology. When I got home and opened my perception I discovered a paper was stapled with someone’s doctors name, lists of medicines, address, phone, DOB, etc... a major...

UPDATE: March 22, 2024 (i think 6months after I wrote the original review) I still have not gotten a call that they have the insulin needles.

I wouldn't give any stars if I could. I had an insulin prescription sent in and had to wait 5 days cause they didn't keep it in stock. This is my first time using insulin so I don't know what I'm doing but they did not offer to show me how to use the injection pen. I found out later that I didn't get the needles (initially not the pharmacy's fault since the doctor didn't send in that prescription). Once they did have the needle prescription I checked daily for 4 days (until the weekend). Each day I was told they don't keep them in stock and to check back again. At one point I was told another CVS had them, but that was 40 minutes away, and they would not transfer them. They also told me the needles would cost me $65 for 100. I ended up calling Walmart's pharmacy and was told I didn't even need a prescription for the needles and I could come pick them up immediately at $10 for 50. I've been using the insulin for 10 days now and still haven't heard from CVS about having the needles. I WILL NEVER...