AutoZone Auto Parts — Local services in Choctaw

It’s been my experience both as a consumer and as a small business owner, that the “value” of a company/product is only truly instantiated when things go wrong. After nearly 2 decades of being a mostly loyal (bout 70/30) customer, I can genuinely say that all interactions have been on par and the experience was a pleasant one. However, that was put to the test today. Unfortunately due to Covid lockdowns and subsequent business loss, it’s been a daily fight to keep “the dream” alive for my family of 6. Over the last year, our one vehicle has broken down more times than I care to count, leaving me stranded and unable to work. Needless to say, it’s costing us more than just the repairs. Between lost wages and lost time, feels like I’m losing my mind.

Then today. Not sure who/where the administrative error occurred, but somehow something didn’t get entered properly and nearly cost me a job that my family desperately needs to keep going. With a company as large as AutoZone, it’s an easily understandable problem….but the problem isnt nearly as significant as what’s done about it. It’s been nearly malicious the way companies just write off their customers saying “nothing we can do,” leaving us feeling practically helpless. Just as I was preparing for yet another disappointment & hardship, managers Dylan Lombes and Rob Washington (store # 04287) worked with manager James Sanders (store # 0562) to identify the issue, and QUICKLY implement the best solution. I was literally left speechless by the end of our interaction. Which as you can tell by the length of this review, isnt often.

Guys, y’all rock. Thank you from the bottom of my heart. That “mostly loyal” is now “I’ll go out of my...

AVOID THIS STORE! The phone has higher priority then the person standing at the cash register in the store. And the guy spends 15 minutes talking about random stuff with the person on the other line. The only other employee there was ARGUING with the customer in front of me. The customer was telling him the part he needed and to order it. but the somewhat older employee kept saying he doesn't know if the right item will be shipped, he was very rude and in no way did he try to quickly and kindly resolve the problem, he just continued to argue and waste time only making the customer (and us in line) more frustrated / upset. Once i got to the counter after waiting a good 20 minutes to purchase 1 item, he thought it would be nice to say, " Really? That's it?" with a rude attitude. I just replied "YUP".

Bottom line - horrible / slow / rude / unprofessional.

AVOID THIS STORE, GO TO O'REILLY'S WHICH IS NEXT TO THE FIRE STATION ABOUT A 1/4 MILE...

Called ahead to set part aside. Two people working. One was at the counter helping a customer. The other acknowledged me walk in and stand in line but continued to stock. When he did come up, he couldn't figure out how to get the computer to let him exchange the part I had. I told him I would send someone else up tomorrow to pick the part up because our local one didn't have it and asked they please hold it back until tomorrow morning. They agreed. I left, went to Wal-Mart and realized I should just go ahead and pick it up to save the 30 minute trip. I wasn't gone 30 minutes. Came back, had to wait in line again and when they finally got to me, they had out the part up. I didn't have the part number so again, wasted the time...