Furniture Depot — Local services in Chula Vista

These guys are sales who do not know their product, or the services that they offer. From the start we had an offer from another store and they agreed to beat the price. Since Dustin was polite, we gave Justin a chance. We ended up pricing everything out with Dustin and we let him know that we needed to go to another store to cancel our sale there. Dustin words were "yes we can finance your purchase with the same account that you have the other purchase under". We looked up the account and he promised that we would get 12 months no interest...

When we returned Dustin was off so we had to work with Oscar. Oscar was nice and said he remembered us and told us that we could clos out our purchase with him. He sold us some tables that were more expensive for the same price as what Dustin had quoted us, but worked the numbers in a way that we ended up paying the same. I repeatedly told him it was wrong but he didn't want to budge until I started taking stuff off of the order. Finally he said ok ok, and gave us the correct price. Because of the financing company's policies, and the involvment of the other store, we assumed that the other store had made an error because we could not charge the account for the new furniture. When we left the store, we called the finance company and they said they couldn't charge the other furniture account because it is store specific. Obviously Dustin and Oscar didn't know this.

They told us that they would call us when the account was all clear and ready to charge...we said ok, let's just see if they're true to their word. Well, they called us, and we came into the store. When we got there and they tried to charge the account, ofcourse they could not. Dustin and Oscar were there, and they started saying "well he said he would", and "I don't remember saying that", etc.

Before you walk in this door, just know that better is out there, and don't settle for what you see. Take a picture of what you like in their showroom and take your busines elsewhere. These guys just need to sell too bad. They lied straight to our face like it meant...

August 2017 I walked into the store sales persons were all very polite and helpful. I ended up purchasing a sofa. On March 2018 I walked in the store with my three sofa cushion that were ripping, requesting factory warranty. They were other customers around me and heard my complaint. The person on the desk Was polite and told me yes no problem you are within one year it’s under warranty it will take approximately one week or two weeks Max to get them and that he will call me. He just told me to email the factory with the pictures and the information on my invoice, wish I did that same day. 19 days later no calls explaining why I still don’t have my cushions Covers, I called the store. They said , they were going to receive a shipment that weekendand and my cushion cover may be on the shipment that they will call me. Now it’s May 1st and I haven’t received a phone call. So I walked into the store sales person Jesse was very unhelpful and unwilling to look it up on the computer or call the factory, he told me he was unable to help me to talk to the manager gave me the manager card Dustin to call him tomorrow because he was not there. The sofa is not a special order it’s a regular standard sofa factory should have extra parts in stock it’s ridiculous to have to wait over a month for three cushion covers they are just giving me the runaround. The store does have nice items but the service you get initially will not be the same after you purchase the product. First and last time purchasing...

This store has a huge variety of furnitures. They also carry Ashley Brand items, not the best or the worst quality, somewhere along the middle. I bought many items to furnish our new home, the family, formal, living, formal dining, guestroom, and all of the bedrooms.

The service is dependent on how the salesman gage your appearance. For me, service was great. The delivery was great as well. They take the pieces and assemble for you where ever you want to place them. It beats going to costco where you have to do all the work yourself.

The prices are fair and the condition of the furniture is great. Be careful, the service is a hit or miss. Just because you get great service one day doesn't mean you are going to have the same experience next time. Since there is a huge markup in furniture, they are willing to negotiate. Three stars because I didn't feel a connection with the store, it's all about business and how much money is made from the transaction. This is definitely a place to go to for furniture if you are looking for a deal, but don't expect to get great service when you are looking...