Helzberg Diamonds — Local services in Citrus Park

DO NOT WAIST YOUR TIME!! GO SOMEWHERE ELSE!!! First I do not like to leave reviews but, when a place of business goes the extra mile to make me miserable, I go the extra mile to let everyone know. I went there to get an engagement ring, and there product, although nice, but overpriced BIG TIME, but I wanted the best for ny girl, ao I went with their layaway plan, everytime I went in the store to pay on the ring I was hassled with the question, Are you paying it off today? Its layaway!! When I pay it off you will be the first to know! I was told that I get my money back if I decided to cancel, without penalty well life happened and I had to cancel, Thee worst experience ever! They did everything they could to keep my money, corporate will not help you and everybody lies to cover their asses. The store employees were lying and blaming coperate and vice versa. After five hours of being on the phone and waiting around in the mall, on a phone call back that I NEVER got from Natasha at corporate they finally gave me my money back, I had to call my credit card company because I closed a card but they were adamant to put the money back on that card lying saying it was legalities, and I used a pin number when I made the payments. Please people if you want a good experience, go to Kay, or Littman they were very nice and I have used them before to buy things for mothers day and had ZERO problems, I should have stuck with what I know, but at least now I know and can help others by...

The employees are very friendly and they have a great selection of rings. Those are the only good things i have to say about this store.

I went in with my boyfriend to look at rings. They were extremely pushy and showing me rings they thought I would like. I asked to see certain ones and they would grab other ones saying that I would like it more (because it had a bigger Diamond. I specially said I do not like the large ones and want to see the smaller diamonds. So they showed me smaller sizes but still not the smallest like I asked to see. They didn't want me to buy the one I wanted, just the one that I would spend more on.

My real complaint: While I was looking they pulled my boyfriend to the side. They got his information and told him it was to check his budget to see how much he could afford on a ring. Not ONE time did they mention a credit card. A week later he gets a credit card in the mail and a hit on his credit report. This is disgusting that they would mislead their potential customers into signing up for a credit card and lie to them about what exactly they need the info for. This affects people's credit for LIFE and it is not something that can be undone. Now we have a useless credit card and there is zero chance we will purchase anything from...

I saw that there was a Helzberg Diamonds store at Citrus Park Mall when I remembered my husband mentioned earlier it was time for my diamond inspection. I decided to stop. There were no customers and there was an associate sitting behind the counter on her mobile. I approached her and she reluctantly put it down. She was not very friendly and didn't seem to want to help. I explained it was a gift from my husband and I wasn't sure what it all entails. She just told me to follow her. I did and she asked me for phone number. I told her not sure which one he gave so I told her to try this one. She wasn't curt and rude and told her we could try another one if that wasn't it. She was very abrasive. It worked and have no idea what she did. but took a minute walked back to me put the necklace on a tissue and walked away. Ironically, there was a sign to scan for a Google review. I took phone scanned it and started walking out the store. She then started screaming something about next time I come in but I was already out of the store. There will not be a next time at Citrus Park. Worst service I have ever had at a...