Great American Cookies — Local services in Citrus Park

We’ve been to this location twice and both times the ladies working there had the worst attitude ever. They genuinely hate their jobs and it shows. The first time we went they couldn’t remotely crack a polite smile when we smiled and said how are you, and when we asked for more icing on the cookie, she gave us a look like seriously? Today we went for the first time again in a while got on line before 6 PM and the same girls told us sorry no cookies were closed. We got there before 6pm and she just shrugged her shoulders like “too bad”. The manager was there as well and couldn’t care less either. Both clearly have no pride in what they do and have no interest in running...

★★★★★ Outstanding service every time

This is my second time here with my daughter-in-law and both visits have been excellent. The team is friendly, professional, and clearly takes pride in their work. A special shout-out to Albania, who has helped us each time. She is kind, attentive, and thorough, and she makes sure every detail is taken care of. The place is clean, the process is smooth, and the results speak for themselves. I attached a couple of photos from today. Highly recommended....

Worst cookie/decorator EVER!! Couldn’t even do a simple cake, let alone write “HAPPY BIRTHDAY” neatly. When I explained the cake needed to be redone, she told me she’d talk to her manager (who wasn’t there). Then she texted me that she spoke to her manager and the cake looked good; I could pick it up the way it was or go somewhere else. This place talks ZERO pride in their work or their customer service. In honesty I just wanted a...