Michaels — Local services in City of Albany

Please teach your cashiers how to enter birthdates correctly!! Also some manners would help! A few weeks ago when I stopped in for spray paint the cashier was very young, and very rude. When she was prompted for my birthdate, I gave it to her in the format most stores use (MM/DD/YYYY). After entering it she informed me I was not old enough to purchase spray paint, I am 38 years old so I am definitely old enough. I politely asked her to try again bc I was well over the age of 18 and it must have been a glitch or something with the way it was entered. This time when she asked my birthdate I even said it fully “February 9th, 1986” to be told again, the system said I was not old enough. At this point I asked her what format it was asking for my birthdate in, she had no clue what I was asking, or what it meant so I asked her to turn the screen so I could see when it prompted for the birthdate (this entire time she’s huffy and rolling her eyes, which I ignored and continued being polite). This time when I saw the prompt it was MM/DD/YY so was able to tell her exactly how to input my birthdate. As a cashier myself I absolutely would have apologized for not knowing how to enter this, and for my attitude and simply said “I’m sorry, that’s the first time I’ve had to do this so I wasn’t entirely sure” or something along those lines…. But this young girl almost doubled down on her attitude and eye rolling. Definitely left a bad taste in my mouth. Not cool, not cool at all. Makes me rethink at least the location I’ll shop from next time, if not shopping at a different store altogether. I totally understand working with the public can be stressful, and some customers can be nasty, like I said, I am also a cashier (for a different store). But when you have a customer that is not only understanding but also polite even when there is an issue you absolutely should not be giving an attitude or rolling your eyes. Especially when the issue is your own...

Just left this store location because I felt very uncomfortable with one of the staff members constantly watching me and following me around the store. I’m a small buisness owner and I normally by items online and sometimes I’ll visit this store location in my day’s off. Never have I experienced this and this specific location. I first walk in and I’m stuck looking at their playdough display debating if I should get. The staff member greets me after looking at me and I stated that I’m alright just debating on what I’m getting I’m last minute shopping. She says okay and walk away so I walk down about 4 lanes and there’s she is again looking at me on and off I see her from the corner of my eye. She comes down that aisle and tells me “I swear to god I’m not following you” I did not respond to her because now I’m annoyed. I pick up one item and walk away 4 mins later I’m at the back of the store I feel like someone is looking at me and there she is again with a cart walking by and we made eye contact. At this point I’m fed up so I’m thinking you know what I’m going to leave so I take my time I’m about to walk out a guess who’s at the front of the store by the cash register? She is and just standing there doing whatever so I but my cart back and walk out smh I’ll just take the drive and go to hobby lobby at least there I won’t feel like I’m being watched like a hawk. It’s very very uncomfortable for me. All I had on me was my black skin a shirt a pants my phone my card and the shopping cart with one item in it. Only reason I’m giving it 3 stars it’s because I’ve shopped there before and other staff...

The employees here deserve a 5. Corporate, however, has hamstrung it to a 3.

Friendly and knowledgeable, the employees do everything they can to help. However, the number of employees on the clock at any time I've visited has been insufficient to allow them to do anything much other than race to complete their non-public-facing duties and grant the customers such minimal time as they can afford before returning to their other tasks

The store continues to lose my business by a proverbial thousand cuts, not because of price or any desire of mine to shop online, as I'm more than willing to pay a bit more to have a store with staff that are able to assist me. No, it's because the time and inconvenience involved in getting to the store don't come with the benefits of ready assistance in finding and choosing items but, rather, the inevitable, long wait for the thrill of paying higher prices, anyway.

Yay for this store's employees. Boo for executives' decisions to make shopping there a pricey,...