T-Mobile — Local services in City of Canandaigua

Switching to T-Mobile might be one of the biggest mistakes I've made. The folks at the store did a great job "selling" the great 5G coverage, which didn't exist when we drove half way across the USA on a recent trip, telling me about the great new customer service center in Rochester, which doesn't seem to exist. I keep talking to people in India every time I call, and arranging all of these great "switch to T-Mobile" rebates that I still can't seem to get finalized after 3 months. If you're a Verizon customer do yourself a favor...STAY WITH VERIZON and save yourself headaches. All of these cell carriers are the same...you're a number...they have no local customer service in the USA...everyone in India is always "so sorry" when you have an issue, but nothing...

My partner and I went into T-Mobile this morning… and just for starters it was 10 minutes early and they still were kind enough to let us in and helped us right away. Then we had the pleasure of working with Kerry! SUPER phenomenal!!!! If I could give her 3 more stars I would. Super friendly, super helpful, the customer service was just amazing! Out of this world! I was surprised to see how friendly everyone was upon entering. If you need T-Mobile, I definitely recommend canandaigua! Their friendly faces made our visit unforgettable, and most of all worth it! Thank you T-Mobile...

By far the best customer service we have ever received from any mobile service. Joe gave us a very personable experience and went above and beyond to make sure all of our needs were met. Went as far s as to call us back in a day later to inform us that he found additional savings for our service plans. We highly recommend anyone looking for a service plan, upgrade and or just looking into proper customer service to give Canandaigua T Mobile a chance. You will not regret it. Thank you Joe for your professionalism and...