Harbor Freight — Local services in City of Canandaigua

While out of town I was in need of a generator purchased a Predator generator from the location in Ogdensburg and was assured if I had any issues to bring it back to any location and they would try to fix or replace. Well the generator did have problems as it would not continually run. After returning home I stopped by the Canandaguia location and the manager was less than helpful. To return for a refund would be a 20% charge of the value. To exchange for a new one I would need to remove all gas and clean/dry the filter. I asked how to remove the gas he suggested I buy a siphon from them 😳. Now I am forced to drain it of gas and go back to the store for my exchange which he said he could not guarantee to have any in stock (3 were currently in stock) I’m going back to shopping the big box stores. Terrible...

Second time I had to call the store because I didn’t get the full member discount on a purchase, which you don’t realize until you get home. I don’t want to have to be “that guy” that has to review my receipt before I leave the register but it only seems to happen at this particular store. Be sure to ASK if they gave you the member discount. sketchy and disappointing as a loyal customer. You would think it automatically would apply because they ask for your phone number before the purchase but it DOES NOT. On a positive this store is always spotless and well stocked and...

I have been purchasing items from harbor freight for many years, I have learned what items are a decent quality and what items are single use, they have one of the best warranty policies out there i have never had an issue with returning products that have legitimate problems, they do constantly try to make there products better, great for home owners or renters that need products for around the house without spending an arm and a leg at home...