Dockery's Appliance Repair Service — Local services in City of Mount Vernon

First time using this company. Dockeys was referred to me by a real estate agent friend. I was having an issue with my fridge making a really loud noise periodically (several times a day). I called and made an appointment. They were very open to working with my schedule and were able to come by the very next day. The technician (Juno) showed up on time, knew within 5 mins of looking at the fridge, what the problem was, and how to fix it. He let me know that he might have the part in his truck (and if not, he would be able to go get the part from the office). Someone called from the office about 15 mins later to let me know that Juno had gone to the office and gave me an approximate time that he would be back. He got back with the part, had it swapped in a couple of mins, made sure the fridge was back where it was supposed to be, and was professional the whole way through. It was a great experience and I will definitely be reaching out again for all appliance issues. They are a family run business based in...

I called Dockery's Appliance Repair Service to repair a broken glass door on my Whirlpool Stove. They ordered and installed the front glass which later came off the stove again. When I called and informed them of the glass coming off they promptly sent a repair technician over who temporarily taped the glass door to the stove and informed me he would look into it. Mr. Dockery called me back and informed me that the glass for the door was missing the frame and he had no record of ordering the part that was installed. Rather than solving my problem I was informed that they sell stoves. Although I support small business' in this case Dockery's left me without a working stove and a very...

Dockery's is fantastic! It was a delight to do business with this local family business. They are professional, knowledgeable, thorough, and extremely nice. They followed through quickly on everything, and communicated closely throughout the process. Their attention to detail was terrific! My stove was meticulously reconditioned into a sparkling gem, a real work of art. Every refurbished appliance in their store gleams - it's more like a museum than a store! The Dockerys helped me with a difficult, last minute situation, and navigated my difficult building management regulations with patience. I simply cannot recommend them highly enough - thank...