Cupcake Cutie Boutique — Local services in City of Mount Vernon

We've ordered many custom cakes from here and the cakes were perfectly lovely however one experience ruined it entirely for me and my family because there are many good cake decorators in NY but customer service will say a lot about the baker behind the cake. If you don't want to read the long story the short of it is find a different bakery with better customer service.

We ordered a cake online 3 weeks before we needed it and after much back and forth about design we finally settled on a design and notified that we needed it at 10am the morning of (this becomes important later). Where things started to go bad was when they realized they got the date wrong on their end a week before we needed the cake. This is fine, mistakes happen but how they tried to make it right was dishonest and poor customer service.

First they began by saying they will speak to the baker if it can be done. We get a phone call a day or so later asking details about the design which we already previously discussed, the baker then gives us a completely different price than we were originally quoted. It's too late to order from somewhere else so we agree and are told to expect an invoice. We know from experience they will not bake a cake without getting the deposit following the invoice so we expect it in short order. Days go by with no invoice and after emails and attempted phone calls the day before the event we assume we won't have a cake because we haven't gotten this invoice.

We send an email expressing our disappointment and are not given an apology but very defensively are told excuses and that the cake is already done and it's up to us if we want it. We put our pride aside for the sake of the event and agree to pick it up. We arrive at 10am to pick up the cake and come to find out it was all a lie and the cake wasn't done at all. We're told come back in an hour. An hour later we arrive and to nobody's surprise it's still not done and are told to come back at 1230 i express my frustration and am offered to have it delivered, fine i thought. 2pm comes around (well past the 10am pick up time or even the adjusted 1230 pick up time) and the cake is delivered with not even so much as a penny of a discount or even a cupcake for the poor experience.

In business mistakes happen but how you recover says a lot, and unfortunately despite giving this business many opportunities to make it right, they never did. I don't even know if i received an apology from anyone in the email chain the only person who apologized was someone who had nothing to do with the...

I have been coming here for years! Owners are from Mt. Vernon which is icing on the cake! Their desserts are always delicious and staff are always courteous. The wonderful lady who is always greets you when coming to the shop is super friendly and helpful. Their carrot cake is the best I ever had! Me and my husband are addicted! We have ordered the full cake several times and always stop by for a slice when we are in the area. When i served it at my bbq this summer it was gone in 5 min and people were begging for more! Last year they did a pull apart cupcakes for my sister's Bachelorette that was beautiful and delicious. Because we were running late and I was in Rockland the owner Montika sent the order in an Uber to ensure I recieved my order in time! Great customer service. Yesterday they did another one for my sisters birthday that was not only gorgeous but delicious and they threw in alcohol toppers for some of them! Great family owned local business that never...

I go on Tuesday's after work I am usually in the area and I stock up or try new flavors. I bake too so I am really iffy about taste and moisture level. They are perfect! I have had Pumpkin Spice (Moistness galore), Cookies and Cream (Heaven in my mouth), Banana Pudding (I think the frosting changed though, it was so luxurious before still great). I just gave one to my boss and he said he had to share this with his wife, it was too good to hide lol. The decor is great as well, bright, fun and airy. The only negative is sometimes the women at the counter are not the most professional, No smiles and sometimes no gloves, irks me a bit. But it depends on the day from what I see. This does not take away from the great flavors she has to offer. ...