Luxe V Events Venue Rental — Local services in City of Mount Vernon

First, I will start by saying the venue is nice, I really wanted my event to be seamless as I wanted to use this place again. However, that will not be the case. I will not be supporting this establishment nor will I recommended anyone book it. We booked this place in advance for a time slot of 1pm-6pm on a Sunday, we were made aware due to the pandemic there was not another event booked for that day so we could have our event during this time slot ( “as a favor”).

When the time came for our event and we collaborated with Jeff regarding decorations. He advised us that the decorator could not come in before 1pm to decorate. And that if the decorator wanted to come in early, the decorator should pay the fee of $ 200 extra per hour needed. So, essentially the decorator should be paying $200 per hour to decorate? (Who says this, smh). Oh, I forgot to mention the rational for not letting decorator in earlier without charge is because "they will be using his light and AC"!

We were told that decoration time is part of the rental hours so if decorator needed time it should come out of our time. Furthermore, the venue tells you that you rent the place until 6pm however from 5-6pm the “cleaning crew” (Jeff & security) comes in and want to turn off the music, they turn up the lights AND go table by table trying to throw things out.

My guest were so upset, one guest had her to go food thrown away in 1 second. I was so embarrassed, my guest were so confused. We were singing happy birthday and he was throwing things out with no right.

So let me recap the timeline, rented placed from 1-6pm from 1-3 decorator decorates (depending on what your decoration going to be), party from 3-5, cleaning from 5-6. This makes no sense for the amount of money you pay for this place.

Beware what you getting into!!! My guest were forced out in the rain because the venue was being cleaned. I had elderly guess waiting to be picked up and standing outside in the rain with walkers because we needed to be out. Mind you there WAS NOT another event booked after us this day.

This was not nice, all Jeff worries about is how to make money and recover from what he lost during the pandemic. When you ask him for something he will hit you with the line, “let me sleep on it and you can call me back tomorrow”.

He supervises what goes on in the venue during your time. Jeff, we rent the venue; not you! So please fall back!! Security that he tells you is included in the price is not for your party; it’s for him. He uses Security to tell you what he should tell you. Armed security presence during a children’s party is over the top.

Update- so since I posted a review on the venue the owner screen shot the review and sent it back to us thanking us for the review (condescending). Jeff made us aware that our security deposit will be returned to us today (Sunday- 1 week after event) and now he texted saying he’s out of town. Again, this just goes to show you the level of professionalism with this establishment. I feel like I did business with a Juvenile. Update- deposit check received on 8/18 then owner replied to reviews that he felt correlated with this event. Replies were copied and paste, did not even take the moment to address individual complaints. Negatives reviews go back to 2020 and we had nothing to do with that our event was in 2021. This speaks volume. Good luck on persuading ppl to write 5 star reviews for your venue. Please work on customer services skills as event that happen at your venue should be memorable experiences. All ya do is rob us from making memories with your vague contracts and...

We booked this venue for my sister’s baby shower unfortunately she had an miscarriage and I contacted Jeff to make him aware! The first couple of sentences from his mouth was” my empathy” “ but there’s no refund the most I may give you is a couple of months to reschedule an event even though I know at this time you would not be up to celebrating anything in a couple of months.

He stated give him that night to think about what else may be done and he will call me back. I never received that call back and I had to get my brother-in-law involved which Jeff gave him an entirely different story.

It’s all about the money for him, his customer service is subpar. As an human being I could never ever position my mouth to a client after such a tragedy like that and turn around and offer only a couple of months to reschedule an event. When he spoke with my brother in law he voiced he will give a year and I was the one that was suppose to call him back. (Nothing of the sort)

Customer Service is the key to any business, I guarantee if it was a different ethnicity running the establishment the outcome would of been more favorable for the client and not the owners pocket.

I understand you’re running a business, but you’re more interested in how much you can line your pockets then the reputation of your business.

As African Americans we have to struggle so hard in life and majority of the time it’s our own that put a knife in our back and turn it.

If i had a choice I would not support this establishment with another dime of my hard earned money, but in the future when we do finally reschedule an event Luxe V will not get a cent out of my pocket again.

My event planner Ms. Fabulous when I voiced what happened she gave her condolences and was shocked.She said give her a day to think about what may be worked out and per our follow up conversation off the back she again gave her condolences, offered an year and if more time is needed it’s a situation that can be discussed further. Ms. Fabulous gave logical reasoning why she wasn’t able to provide a refund. At least it presented as if it was in her power she would of worked out some kind of refund resolution. That’s what customer service is about and she will have my...

I had a baby shower at this venue. The venue is beautiful and offers a ton of space. They also have there own speaker system which was a plus. They even offer big letters to form tables at a reasonable cost. I loved the lighting arrangements that can be customized to fit your decor and the bathrooms were very clean.

Overall my experience was fine until there seem to be a miscommunication with the owner and myself. Prior to booking the venue we were given a tour and a very lengthy speech in regards to policy and the DO’S AND DON’T of the venue. We were given a contract which covered price, time frame for which we were paying for, COVID policy and a few things that pertained to $$ as well as damage to the venue.

In the contract it states I paid to have the venue for the last slot of the day, however it did not state I had to use the last hour for clean up. Once I brought it to the attention of the owner he proceeded to tell me that was one of the things mentioned during the walk through when we booked the venue. Keep in mind it was booked when I was 4 months and I had my shower 4 months later. I suggested to the owner he should put those regulations/ policies that were discussed during the walk in writing to avoid any confusion. In the contract that was signed it does not state the last hour must be for cleaning. Being that the venue takes care of the cleaning I don’t feel the customer should have to pay for it. At one point in the conversation he attempted to insult my intelligence by asking me if I had ever booked a party with a venue because most customers remember there time slot. I realized then he was not listening to provide any solutions but more so to respond which meant he was not hearing me.

A huge part of owning a business is the customer service you provide. I felt he was unprofessional in the way he communicated and it became a back and fourth convo. The space is lovely but I would not recommend just because the owner was not accommodating and...