Direct Mattress and Furniture — Local services in City of New Rochelle

HORRIBLE EXPERIENCE!!!!!!! The owner PRINCE has TERRIBLE customer service. We ordered furniture in October paid in full cash right there the same day and was told that our furniture (bedroom set) would be delivered mid November. We gave them a call early November to just get a heads up on a date we were then told the furniture wouldn't come until mid December. No one gave us a heads up phone call about it not coming and if it wasn't for us calling we wouldn't have known. When we went up there to speak to the owner Prince he was EXTREMELY rude as if WE did something wrong. He put a book on the table and said you can pick something else. That wasn't the point the point was that we wanted what we paid for and maybe if the customer was upset and he would have taken his time since it was a mess up on their end and showed us something similar and try and sell it to us it would have made us feel a little better about it but he didn't. December comes I call to see if the furniture was still coming mid December. Prince tells me it's coming. I asked when he told me the Wednesday (which is today) coming up. So I must have called at least 2-3 times to confirm that the furniture was coming for sure. I even called the day before which was Tuseday (yesterday) he told me the furniture would be coming between 11am-4pm. We got a call Wednesday (today) at 11:07am saying that parts were missing from our set (the dresser, and the bed railing). Upset (as we should be) we asked how is that possible Prince tells us he doesn't know and has to call the people it came from which he should have done before he called us and maybe we would have had more concrete answers. But instead yet again he was NASTY, RUDE, and DISGUSTING on the phone with us. It seems like doesn't matter to him because he has our money (that "can't be refunded"). I will NEVER EVER recommend anyone to go and shop there !!!! It is horrible and it's even more sad that THE OWNER out of all people (PRINCE) is the worse of them all. Unfortunately you have to put at least 1 star to write a review or I wouldn't...

I had the pleasure of shopping for furniture at my Airbnb locally and I have to say, despite some of the negative reviews about delivery and service, I had a phenomenal experience with this establishment! Prince, the owner of the showroom was so pleasant and helpful that he personally helped us with listening to our needs and not up sell anything to us with his interest in mind. The quality of furnitures I ordered and mind you...I ordered quite a few...they were beyond my expectations and was delivered on quick promised dates and with a service with a smile. I hope I generously tipped the delivery guys who were so respectful and accommodating. Prince kept me informed of all the crucial time lines and furnitures were delivered spot on and was set up as promised! I am a Realtor by profession and deals with many people from different walks of life...if price, quality and service is the top of your priority which I imagine is no other way...this is the place to shop! Quality furniture with prices that can't be beat. Every one of my friends were shocked with the quality and prices where they paid thousands more! Give this local establishment a honest shot and I assure you Prince will make sure it's done the right way! I am a customer for life and will refer them for any opportunities I get. Did I say they have a great website with all things home decor related! Thank you Prince again for being a gentleman! Wish more people...

Dropped in randomly and came out winning!

We’ve been on the search for an adequately sized solid wood dresser, that fit our style and decor, and that wouldn’t break the bank and we got so lucky to have walked in during a sale! We looked through the options available in a catalogue and found our dream dresser! We made the purchase and within a few days received the delivery. Before purchasing we had been weighing our options with trusted online furniture retailers and we are so happy we decided to go with Direct Mattress and Furniture. Nothing beats knowing you have a solid piece of furniture that’ll last you years and doesn’t involve annoying and confusing assembly instructions. I’ve purchased dressers online before and they lasted only a few weeks/months before wear and tear started showing—especially because those are typically made with cheap materials.

We worked with Prince and he was incredibly patient and flexible. We felt confident that purchasing here was the right choice because of him! He answered all of our questions and wasn’t pushy (like many salesmen can be). It also feels good to be able to call customer service and actually talk to a human who knows the product well! Never thought this would be such a luxury. The whole experience truly felt like white glove service. We will definitely be back for future furniture needs and will be recommending friends and family to...