AutoZone Auto Parts — Local services in City of North Tonawanda

I apologize for the inconvenience, but it seems that the service I experienced was less than satisfactory. If you are planning to work on your car after 5, it might be wise to consider an alternative location. During my wait, I observed a chaotic atmosphere, with employees appearing overwhelmed. It seemed as though the store was staffed by inexperienced individuals. Obtaining a single radiator hose took an unreasonable amount of time, approximately 45 minutes to an hour. It was also frustrating to see numerous customers who arrived after me being served before I was. I was also moved between three different cash registers. The employee assisting me with the hose returned empty-handed three times, muttering the part number to himself. Furthermore, another employee arrived and engaged in conversation with others at the counter. The employee who eventually located my hose showed it to me and then proceeded to assist another customer. I am left wondering why three different employees emerged from the back, and why there were not more experienced staff members on duty. It seems challenging to manage such a situation with so many new employees. I regret having to write this negative review, and I hope for an improved experience in the future.

Tuesday September 16. They were fast and i...

Unbelievable I was waiting at the parts counter for someone to help me for10 minutes or what felt like 10 minutes might have been 5 in all fairness two people in grey shirts walk right past me three people in red shirts walked right past me one of the guys with a red shirt actually came back use the phone directly in front of me then hung up and continued on his way without saying one word to me or acknowledging me at all their only concern was putting up their stock truck well guess what if you don't take care of your customers you're not going to need any more stock needless to say after I announced I was going to go to advance to get my parts( which is in walking distance ) one employee with a red shirt on actually looked at me then! He chuckled so I walked out went to Advanced and was taken care of right away I'm normally not one to leave a review but I was just flabbergasted by what just happened especially after being a long-time customer this all happened on Saturday June 4th at 12:30 or so if anyone from autozone actually read...

They sold me the wrong part due to an outdated online parts system that told me the part would fit my truck. When shopping for any part for your car or truck AutoZone should have all your vehicle information including if you have 6 or 7 lugs on your tire so it can give you the correct part for you. Normally I would have been in-store buying these parts, but the tire was already off from another issue and I had to have the parts shipped, because the truck was up on jacks. The employee's were very rude and dismissive of my problem, that I just kept getting switched from one person to another. Asked if another part could be brought over as a courtesy and person on the other end basically scoffed - these parts were shipped from the N. Tonawanda store on Goundry. Was told it was in stock at another store & needed to call someone to take me there to get the part. Horrible...