MyTicketsToIndia - Best Tour & Travel Agency in Rochester, NY — Local services in City of Rochester

If I could, I would rate them in negative. What a terrible experience we had with them. Please before even finishing reading this - change your decision and book directly via airindia or any other airline you wish to travel with and don't book through them. First of all, they follow up with calls till you book ticket with them but once that's done, no one follows up with you if there is any time change or schedule change or even flight cancellations. Four of us booked through them and had terrible experience when our flight got rescheduled in india. No one from their team was able to help us or negotiate better to provide their client better resolution. They never have their agent available who first of all takes your booking ever again. They will say - oh, that person whom you are looking for will call you back but they will never call you back! You have to keep calling till turn into psycho. Trust me, never ever I would ever deal with them again. My parents had to book their own flight again from Delhi and pay separately to get to their destination as air india staff and these terrible agency wasn't able to find resolution for them. Even while coming back me and my parents kept following up with them to resolve the issue for months and no one from their team was able to attend the issue or do anything about that. They mentioned that by the time of travel is this issue isn’t fixed - you are on your own. Guess what - my husband had to go to airindia local office to figure out this. Airindia personnel also mentioned that this issue is due to your agent and turns out after looking into technical details- that it was. Worst experience. Terrible service. Terrible communication. Worst travel agency I have ever...

This agency is a scam. Part of my trip was directly booked by this agency for domestic flights. When my flight got cancelled, instead of issuing the refund, they kept lying with delays and excuses. I later found out they had already received the refund but refused to pass it on. They have no U.S. presence, so you have no recourse. Save yourself the trouble and book through a reputable platform. I am going to take this up with agencies in the US for their fraudulent practices

Update 10/17/2025 This is a common response i get from your team and here. I have sent about 30 emails and you are well aware of this itinerary. Karan from your team handled this and scammed me with lies. Wait I will post a detailed blog with all proofs

I did not cancel the flight for my own reasons. The flight got canceled and you guys did not provide me an alternate arrangement because you booked our tickets (includes minor children) in two separate bookings. For cancelation, you kept 1055 dollars, which was exactly the same amount your company charged me on credit card for domestic travel. However, Finnair would take responsibility and refund the entire amount. Because of potential fraudsters, thankfully airlines directly charge credit cards. On indigo booking, i got information from indigo airlines that they issued refund, and you guys lied that it was non refundable.

Every time we reach out to you as usual, unrelated excuses and delay tactics like a typical scam. (Explain me why you need to screenshots of Finnair refunds to issue refund of your charge, when it was already refunded to you)

More to come on this, and I will have this story all over...

I recently booked my international trip through myticketstoindia.com, and I couldn’t be more grateful for their support. I was traveling with a passenger who had a medical condition, so any travel disruptions were especially stressful. When my connecting flight from Minneapolis to Paris was canceled, Shalaka Kharat from myticketstoindia.com stayed on the phone with me the entire time to provide support. Since the airline rebooked my ticket, I didn’t ask her for a new itinerary initially. However, the next day, I discovered that the rebooked flight had disappeared from the system.

I reached out to Shalaka Kharat again, and she quickly arranged a new itinerary. Unfortunately, on the day of travel, the flight was canceled once more, and the airline wrongly rerouted me to a different destination. Frustrated and overwhelmed, I contacted Shalaka Kharat again and she came through. She helped me secure an alternate itinerary for the next day, and thanks to her, I was finally able to complete my journey.

I honestly can’t imagine having made it through this journey without myticketstoindia.com’s team help. Their support was incredible throughout she went above and beyond to support us and I’m extremely happy I chose them for this trip. I definitely plan to use myticketstoindia.com for all my...