Pottery Barn — Local services in City of Syracuse

My husband and I went in there to check out some things we can put in our new house. We were not greeted, no one spoke to us at all. However we were being followed by the lady working there. I'm talking about her being only 5 feet away from us throughout the entire store. Every single place we stepped. When I would look at her, she would put her hair over her face or mess with her ear piece. Its sad because I saw some items I really wanted in there. However, that was the first and last time we will ever step foot...

The thing is, I haven't actually been to Pottery Barn in a very long time. I walked past it a couple of weeks ago, and now Google wants a review. The reason I don't go to Pottery Barn is I really don't have the kind of money they expect me to spend on their wares. And, frankly, most of the stuff there now seems tragically dated and out of style. It is like its own sad time machine that only goes back to the early 2000s, when people used cream colored slipcovers and listened to Nickelback...

Ordered online. The 3rd party delivery service was absolute trash. I ordered a $4500 bookcase with their “white glove” service and it was anything BUT white glove service. On top of that they sent a truck that could not make it up my steep NY State driveway. It’s NY State!!! One would assume they would factor this info into their delivery service but I guess not. It’s honestly a post-Covid world where service now sucks. I’ll only buy local going forward....