Altar'd State The Westchester — Local services in City of White Plains

Going to this Altar’d State was a pure example of perfect customer service. I’m not from CT, I’m visiting from out of state, so I wasn’t sure what to expect. However, I immediately noticed how kind and helpful everyone was. I was greeted at the door, when I went to grab a dress, a worker came and moved all the other hangers to make sure I had room to look for my size. (The rack was packed with stuff) then, I wanted a dress that was hanging high up, the girl dropped everything she was doing and got me the size I wanted, then she took me to the fitting room where the women who worked in the fitting room was so kind and helpful. Everyone working there made sure you had everything you needed, and they were willing to drop everything to help you. I’m from NJ where the closest Altar’d State is American Dream, which is the complete opposite, as some of you may know. Definitely such a nice vibe and experience, loved the staff!

Also, it was so refreshing and nice to walk into a store playing Christian Music, it was so comforting. They definitely made a good...

if I could give them 10 stars I would, I came in here after all day shopping for my engagement shoot ( a dress) I couldn't find anything anywhere that I was like this is the dress. I wish I could remember the 3 girls names that helped me that day, I forget =/ they sat there and had me try on like 4 different dresses they were taking pictures and having me turn and make the bottom flow as they took the picture because I told them how and where they were going to be taken. we all finally picked one it was red and long it was BEAUTIFUL I would NEVER had tried that dress if they didn't pick it out..... let me tell you, my pictures came out and I loved every single one of them and my dress was the perfect one, I went back in after and showed them the pictures and thanked them, they were the sweetest girls and they really helped me pick the perfect dress!! on another note they have the cutest clothing! and home decor......I. love....

Unfair and Discriminatory Accusation by Andrea (when asked this was the name given to us)

I recently had a deeply troubling experience here involving an employee named Andrea. While browsing, Andrea accused me and my family, mind you the only Hispanics in the store, of stealing a pair of earrings. Despite the presence of other customers, none of them were questioned or accused, making us feel unfairly singled out. Andrea’s approach was discriminatory and humiliating. Despite our immediate and firm denial, she continued to question whether we were “sure”. This kind of behavior is unacceptable and has left us feeling unjustly targeted and deeply hurt. I urge others to be aware of this kind of treatment and hope the store takes action to ensure all customers are treated fairly and...