The Opus Westchester, Autograph Collection — Hotel in City of White Plains

I have been coming here regularly for six months. From Spring, Summer, now Fall. The seasons and day of the week matter because the clientele changes according to the seasons and the day of the week.

I resisted from saying anything negative because I only visit the bar/lounge and I attended a wedding here once. I have never stayed as a guest. But I am a Marriott Bonvoy Ambassador member so here goes…

Feedback-

The wedding that they hosted and I attended- how do you mess up filet mignon? How much did this wedding cost? TERRIBLE.

The Bar-

They have three types of customers it seems-

A. wedding parties-(then it is all hands on deck- it feels like this is their niche, especially during summer weekends.). But as I stated, I attended a wedding here a few years ago to see how they do weddings and was NOT impressed. Up to you. It is your big day. Your money. Your special event.

B. Corporate regulars who are FREQUENT guests at the hotel- They treat these people like gold- these are the professionals who are CONSTANTLY on the road and WANT to stay at the Opus and stay at the Opus OFTEN. I did not choose to stay here, many don’t, I chose another property because the staff is super nice at the other property, I get whatever I want within reason and the rooms are spacious and clean.

C. Locals or people coming from other properties- this is where they get a two star for service. I don’t think that service to this crowd is equitable. I have noticed a couple of occasions where other guests were put off by the service that they observed while they were guests at the bar/lounge. I took note, didn’t actually write a review until a guest took it upon themselves to openly address the issue today because it was just so BAD. Then when I went to speak to the guest that had set off the whole drama to apologize and extend an olive branch he (a permanent resident) stated that he wanted to apologize to ME because his complaint had actually nothing to do with me and everything with the fact that the manager had “shushed him” on a previous occasion so he sent her after me and boy did she come for me- not once, not twice, but three times. He then proceeded to ask me for a recommendation for a physician and we got along quite well. I am a people person. But I will say that I have observed people bouncing around the bar high off of “life” (I am a physician I know the signs) and nothing was said to them. Again, I question the equity when it comes to service with this crowd.

I will say that one of the bar tenders Joel is REALLY good at maneuvering sticky situations. The manager, not so much. I guess some people are meant to be “people facing” and others in the office.

I only come here because it is two blocks away. I come when I don’t feel like driving the SIX MILES and 15 minutes to Greenwich, CT. Or Rye. Otherwise I wouldn’t come.

I moonlighted as a restaurant critic after college. I know what to look for. It shouldn’t take a bar tender 15 minutes to pour a drink after THEY ask ME if I would like something else and I take them up on the offer.

Not impressed.

Three stars because it FEELS like a THREE STAR establishment despite billing itself as a five star...

I hosted my 13-year-old son's pool party at the Opus Westchester, Autograph Collection, and I could not express how exceptional the experience was. From the moment we arrived, the stunning exterior and lush surroundings set the tone for a truly unforgettable event.

The Opus Westchester exudes luxury and sophistication, with its elegant architecture and welcoming ambiance. The staff exceeded all expectations with their impeccable service and attention to detail. From the initial planning stages to the day of the event, every member of the team went above and beyond to ensure that our pool party was a resounding success.

The highlight of the party was undoubtedly the beautiful pool area. The pristine pool glistened under the warm sun, creating the perfect setting for a fun and lively celebration. The poolside amenities were top-notch, and the kids had a blast splashing around and enjoying the wonderful facilities.

As a parent, it was incredibly reassuring to see the dedication and professionalism of the hotel staff. They took care of every detail, ensuring that the pool area was immaculately maintained and that all safety protocols were adhered to. The attentive staff provided an extra layer of security, allowing the kids to revel in the festivities without any worries.

The hotel suite provided for the event was nothing short of spectacular. The spacious and elegantly appointed suite was meticulously clean, creating an inviting and comfortable space for our group. The attention to cleanliness and upkeep was evident in every aspect of the suite, and it was clear that the hotel prioritized the satisfaction and well-being of its guests.

Moreover, the hotel's location offered a serene and picturesque backdrop for the festivities. The serene surroundings and well-manicured grounds added an extra touch of charm to the overall experience. It truly felt like a hidden oasis, away from the hustle and bustle of daily life, making it a perfect setting for a memorable pool party.

I can not commend the hotel staff enough for their exceptional service throughout the entire process. Every staff member, from the event coordinator to the housekeeping team, demonstrated a commitment to ensuring that every aspect of the party was flawlessly executed. Their unwavering dedication and genuine warmth made the entire experience all the more remarkable.

In conclusion, I wholeheartedly recommend the Opus Westchester Hotel for any special event or gathering. The luxurious accommodations, impeccable service, and breathtaking pool area create an unparalleled setting for memorable celebrations. The hotel's commitment to excellence and the well-being of its guests was truly evident, and I am immensely grateful for the unforgettable experience they provided for my son's pool party. I have no doubt that anyone who chooses the Opus Westchester Hotel for their event will be rewarded with an exceptional and delightful...

3 stars because the front desk stepped up after the Food and Beverage Manager was far from helpful. Otherwise it would have been 1 star.

1. Titanium Elite member - could not honor one of my suite upgrade certificates and upon check in was told no upgrades were available ... was told hotel was sold out ... ummm, really? ... OK fair enough.

2. Room was clean ... the room decore was not as nice or pleasing as it was when it was a Ritz, but it was clean and comfortable (bed) with great water pressure (rain shower head). No where in the room was there an amenities book. (or Bible or Book of Mormon) The lack of an amenities was important for two points.

3. Pool - Sunday morning - my 6 year old and I headed to the rooftop pool - which was clean and warm and he had a great time. I had two choices to locate the pool - call the front desk or Google it and I Googled "where is the pool at Opus?" and that's when I discovered the pool was on the roof. If there had been an amenities book I wouldn't have had to worry about that - ok fair enough, no harm, no foul.

4. Breakfast (or lack of breakfast) - Sunday morning - so this is the real bone I had to pick - it was Mother's Day. As a Titanium Elite member upon check in the night before I was given a voucher for two (2) breakfasts in the lounge, & I confirmed our late check out of 3pm. After getting to the room and not finding the amenities book, I logged onto the TV and found the food tab and found that the lounge was open for breakfast/brunch until 1pm. I remember thinking how great it was that they kept both Sundays (brunch) and families in mind when setting that time.

So now it's Sunday morning - since breakfast is served until 1pm, my six year old and watch some Bluey, get changed into pool outfits, spend some time in the pool, come back to the room, he takes a bath and I take a shower, we pack up ... after all we have until 1pm with a 3pm late check out. We head downstairs to the lobby and tell the hostess (that turns out to be the Food and Beverage manager) that we can't be served at 1115am-1120am. Several people are seated with one table with a large spread of food. Breakfast stopped at 11am. I explain that on the TV in the room on Sundays it's until 1pm. She offered us coffee (yeah, my 6 year old wants coffee) and croissants ... to go. I was upset for good reason as we would have planned the morning completely differently.

I complained to the front desk and to their credit the applied a 33k point credit to my account which I thought was very generous. I did not complain to get this credit, but it was appreciated.

We went around the corner to the pancake place and the wait was 120 minutes. A hungry 6 year old is not too fun as any parent would attest to.

A little compassion from the Food and Beverage manager at a world class level Hotelier Chain would have gone a long way, but instead left a poor taste in my mouth. Shame on me for letting...