Sleep Number — Hotel in City of White Plains

I am most unhappy with the tone Scott took with me just now. I have spent over $10k buying a bed from this store. When I walked in with my daughter on March 2nd, he was very nice and polite and took the time to show us all the beds we wanted to try out. I bought a bed the very same day and wanted to set up a delivery date for later in April because I will be moving and I need the bed to be delivered to the new address. Scott said he could not schedule a date so far ahead but he gave me a tentative date and asked me to call him on April 1st to confirm the date that would work for me. Today when i called him to do exactly that, he was rude and dismissive and took a tone with me which I absolutely did not like. There was nothing offensive about anything I asked him. He was dismissive saying I if I changed the date at this point I would not receive the bed till May 22nd and I would have to discus further with Customer Service and he would not be able to do this for me. I wish he had told me this the day I was buying the bed. I would simply not have bought the bed that day. I would have waited till about today, so that I could schedule the delivery to suit my needs. On March 2nd, he was all too eager to get my business and DID NOT ONCE WARN ME ABOUT DELIVERY ISSUES. Today he has lost interest in my business because it is already done. He has the GALL TO ASK ME IF I HAVE BEEN LISTENING TO HIM, to tell me to stop TALKING OVER HIM. I immediately objected to his tone. His words were offensive. This sounds like a person who is talking to a subordinate, talking down to somebody naive. Certainly not a SALES PERSON talking to a PAYING Customer!!! This is NOT the quality of AMERICAN Customer Service I am used to. It was a horrid exchange, although I never raised my voice, I was not rude, I never used any offensive language. My problem still remains. I have paid 10K to Sleep Number to be told that I do not listen properly. "Have you heard what I said?" That's what he said to me. That's not the tone you use, Scott, and if you had truly known what AMERICAN Customer Service is all about, you would never have DARED take that tone with me. It was rude and unnecessary and especially offensive to me because the responsibility was YOURS, in the first place, to make sure I could get the delivery on a date of my choosing. If you did not know there would be a problem - like you grudgingly admitted today - it still remains YOUR RESPONSIBILITY to make sure I get a date that works for me. I feel abandoned, post payment, for a product I have yet to receive. To everyone looking for a Sleep Number bed: DO NOT deal with this store if you can avoid it. At least AVOID SCOTT. He TALKS DOWN to...

I was so excited to get my new mattress and smart bed. I also purchased the DualTemp layer. After 7 - 8 weeks, I decided that the DualTemp layer was not working for me as it made me slide off the bed and it could not be reliably anchored. I was informed that we had 100 days for the trial at the purchase time. When I contacted customer service to return this item, I was told that there was only a 30 day trial for this extra layer. In review of my receipt, we were given an additional two pages with small print of all the terms and conditions. I read the fine print and want to share with the public what I believe is a well intended misrepresentation. The mattress is the only part that has the 100 day trial. The bed/hardware is final sale and the extra mattress pad is considered a bedding product with 30 day trial. SO BEWARE! Though I am happy with the bed and mattress, it is unfortunate that all I feel is angry for the...

Amazing bed and great purchase experience! We were assisted by the Manager Matt J. who was incredible. He took his time with us, did a great job doing a needs assessment for my husband and I and made us feel super excited about our new sleep experience. As essential workers we need all the rest we can get! He was so great we decided to buy two mattresses...