Extra Space Storage — Local services in Claremont

We’ve been customers at the Claremont, Ca (Arrow Highway) location since 2018. They’ve regularly increased our rent in relatively small increments every year. Last month, I received a notice that our rent was being jacked up by 85%! As a low income individual who has needed a storage unit because of my impossibly small living situation, I’ve been between a rock and a hard spot every time they’ve increased my rent…but not this time around. Extra Space made it utterly, impossibly unfeasible to continue being their customer. I do not know how they could in good conscience skyrocket their rental costs overnight but they lost a customer for life. When I called and spoke with the manager, he made it sound as though I were lucky—other customer’s rent was increased by 100%! This is just predatory, bad business. Nothing about the barebones service they provide could justify this flagrant disregard for their longtime customers, so I must assume greed got the better of them. If you are a new customer or are considering signing a storage lease with them, heed my warning that you will absolutely get rent increases once they get you in the door with their introductory “welcome” rates. Sooner or later….you’ll be moving out, like I just finished doing today, because you will likely also find out the hard way that what they provide and what they increasingly charge you for lie worlds apart. Peace out Extra Space. Hope it was worth it....

Today, I arrived at my storage to hopefully clear it out. When I arrived, I realized I had left my keys to my storage over an hour away. I was worried that this would be a wasted trip. I’m so thankful for Sampson being there. His professionalism rivaled some of the top staff that I’ve encountered around the world. He laid out my options, and then proceeded to help me get a new lock. He helped every step of the way. And then he realized if I was clearing out my storage, that I wouldn’t be charged the following month, including a refund on the previous! I had just paid the next month’s yesterday. And since I was clearing it out immediately after, would receive a refund. I was shocked because I just don’t expect this type of service anymore. Sampson was kind, extremely professional, knowledgeable, helpful and very thorough. It’s such a delight to find supreme service in unexpected places. Props to Extra Space Storage for hiring him. I know Sampson’s contribution to this business is appreciated. However, I know such talent, will have him moving on to bigger and better....

We have had, the BEST Customer Service from this company (Rob)!!!! In what seems like years. It's Sooooo hard to find a Company, that looks Good from the Outside and Inside. And, if Your Lucky to come across a Company that is well put together then it all goes down hill, due to Customer Service. Customer Service is HUGE!!!!! And, it is what makes Our final decision when purchasing something. Rob, not only has Excellent Customer Service!!!! But, he looks the part and doesn't fall short. He not only is someone Great to have on there Team/Company!!!!! He, makes Us feel ccomfortable and Happy, to NOW... be a part of his team!!! We are Sooooo Happy with Our decision to store here!!!! We have already and will continue to refer many others. Thanks Sooooo Much again, to Rob and this Company for there effort they put into there cuatlmers!!!! It's Greatly Appreciated and needed from other Major...