CL Florist (1-800-Flowers Clark) — Local services in Clark

Absolutely horrible experience. My wife and I attempted to have flowers delivered to my mother, as this would be the first Mother's Day since the passing of my father. The delivery was initially supposed to be either the Saturday directly before Mother's Day or on the holiday itself, however the evening before the status on the delivery said "Delivery Attempted", but a reattempt would be performed the next day. No one reached out to confirm if there was a change in address (although there was not).

That following Sunday (Mother's Day) to play it safe we contacted 1800Flowers customer support around 1pm (as all our other delivers were completed by that time) and the customer support staff stated that they would reach out to the florist. They also said that the florist said there was a delivery attempt and that the provided address was "incorrect". We explained that not only was the address entered correctly, but that we have sent several delivers to this address before from 1800Flowers without incident. This address has been in existence for over 30 years so that should not have been an issue. We were then informed that we had until 8:00pm for delivery.

Unfortunately, the timeline of 8:00pm came and went without any update/notification from the florist. We once again reached out to 1800Flowers customer service who stated that they were unable to provide an explanation for why the florist did not deliver and offered their apologies and issued a refund. While the customer service from 1800Flowers main support was great, the fraudulent attempt at explaining a faux delivery from the florist was horrible. I would never recommend using them as they clearly do not take their dedication to their customers seriously. Also, while we understand there has been an "extraordinary amount of Mother's Day orders", this order was placed 3-4 weeks ago so there was more than enough time to have...

I ordered a corsage for my niece and paid and extra 9.99 for delivery. I was told it would be delivered by noon of the day of her prom. At noon I called and asked about it, and was told it was on the road. At about one they called me and weren’t sure about the address, which I clarified with them. Although nobody else has ever had an issue with her address. At 3:08 it still wasn’t delivered, I called various times but they were already closed. I ran out and ordered one from another florist which graciously made one for me last minute. My niece left her house after 5 to do usual pre-prom photoshoot and the corsage still wasn’t there. At about 6:30 my cousin went back home finally saw it delivered at the doorstep, which means they didn’t deliver it until after 5 at best by6:30. We took it back the next day unopened since clearly it was delivered at a useless time, but they told us to call back on Monday, since the manager wasn’t there. I wasn’t able to call before 3 until Tuesday. Again they told me the that the manager was out and would call me back. I called again two hours later and they said the manager never came back and they would call me back. Not only was their delivery service terrible, but their customer service is also awful. My niece lives in the next town over in Cranford, 5 minutes away. There’s really no excuse for their overall...

I ordered a “large dish garden plant with fresh cut flowers” to be delivered to a local funeral home. I received a picture of the plant upon delivery (nice touch) but it was missing the fresh cut flowers and the ribbon and the peace lillies. To be honest, it does not resemble what I ordered and paid for. I called to report the error and was told I had two options. 1. They could pick up the plant from the funeral home (after the service) and put the flowers in for local delivery only or 2) receive a credit for the cost of the missing flowers. I chose the latter since it would seem tacky to take a plant from the service esp if a family member wanted it. The credit has yet to be issued as nothing is pending on my acct. Happy to update this review if there is an acceptable resolution. You can see pic of what was ordered and pic of delivery (dark). Both pics came from the florist.

Update: 10 days after calling and another 5 days after posting this review, a partial credit (20% of what I paid) was received on my...