Wyatt Johnson Kia — Local services in Clarksville

The only reason I am giving them a three star is because of James The service manager. He was phenomenal. If it wasn't for him, they would get a one And a half star.

My service representative Daniel was nice and sweet funny and professional. however, no communication whatsoever. I took my car sep the 19th.To get looked at. A 2024 kia sportage prestige because it was having A/C issues to find out, it needed a new A/C coil. Okay cool don't understand why a car that's less than a year old is having that issue. But nonetheless, it was covered under warranty. I showed backup september the 20th a saturday, because now my A/C is blowing hot air. I explain to them that I can't deal with that for a week? So they happen to find me a loaner car, which i'm very thankful for that. which Daniel explained to me its a base model Nothing like my car but still yet I'm grateful. My car should be done by monday 22nd i'm told, oh no. The person who diagnosed the issue is the one that has to fix it. I say okay. Friday Sep 26th rolls around. I called at 4:45pm, Hey Is my car done No, the part was bent, so now we have to wait on a new part. It should be here Tuesday. Once again, nobody called me. I call We should have the part on either the 1st or 2nd . Ok nobody called me to tell me that she said, oh, i'm looking in the system.And it says that Daniel called you at 12:20pm This afternoon, i'm like, no, ma'am. I don't know who he called, but he did not call me. I have no missed calls. I have no voice message. Okay when will my car be done? She said, give me a second. Let me go talk to the service guy. Okay, he said he'll get it done first thing in the morning. So you should be able to pick it up tomorrow afternoon. Okay fine Friday, Oct 3rd rolls around once again. I haven't received a phone call. I've been calling them checking on my car. I call them at 3:23pm. Hey Is my car ready? Ohh, your car is ready. I was just about to call you. You can come pick up your "bougie car." I said, no problem, give me an hour.I'm on my way. Get to my car to pick it up. Notice right away, they've disconnected my $200 dash cam that I had professionally installed as well as taking everything out of my center console and placed it on my backseat, as well as move other things that were in my car. I said, hey, why did they disconnect my dash cam? Daniel I don't know Let me go ask the service guy.Goes to ask the service guy He said he didn't reconnect it cus, He didn't know how and he didn't want to mess it up. So I was P/O at this point not only have you had my car for 2 weeks for something that should have took a day. Now you're disconnecting stuff. Then, I was P/O about the fact that they took stuff out of my center console. And put it on the back of my seat. If I knew I needed to remove things, I would have done that. But none of that was explained to me. So I explain to Daniel, hey, I spent $200 to have this professionally installed and now I have to go back and have them reinstall it. He said, don't worry about it.We'll take care of it. I'll reach out to my manager James and will take care of it. Came in that following Monday sat down with James. He was very apologetic for the lack of no communication on their end. And me constantly having a call to check up on the status of my car, and also them taking stuff out of my center console and disconnecting. My dash camera and said they will use that as a learning exercise to communicate better that they would pay for the dash camera to get reinstalled. I told them don't worry about it. I actually went back to freedom tint in clarksville, who is it amazing and they reconnected it for free

James also did offer to compensate me for my time and frustrations with the whole process with my car, which I appreciated. So overall, the A/C works great now its just the no communication, really got to me. Me having to call seven times to check on my car for something that should have took one day. And it ended up taking two weeks. So like I said James the service manager...

I had a decent experience with bringing in my car for an oil change. I recently moved here so had not dealt with this dealership. The people were very friendly, and the prices were expensive, like most dealerships.

The experience was not great, but was ok. The reason not great was that I came in for an oil change, fluid topoff and inspection. The mechanic suggested about $1,500 worth of unnecessary services, solely because they don't have a record of the vehicle, which many of the things were done before I bought the car elsewhere a few months ago (at a top rated Kia dealership) . In the summary video he shined a light on the coolant fluid, through a white plastic reservoir, making it look yellow and claimed the fluid was the wrong color. It is not if you look at the fluid itself. It's green as it should be. That alone is deceiving enough to warrant me not trusting them in the future. When I inspected the car when they were done, he claimed that the fluid levels were good, even through they were below the minimum fluid level line. Strike 2. I knew they were that way, which is why I specifically asked for them to be topped off. I had to go inside, talk to the girl behind the desk, who got a different mechanic (mine was on lunch break), and he topped it off for me. The employees were all very nice, but the level of service does not instill confidence for me to use them much in the future, especially with the $1,500 worth of add-ons suggested with no proof of them being needed. Imagine how many people don't know much about cars and agree to unnecessary service, costing them hundreds or a thousand of dollars extra. That would be strike 3 for me. 😔

I asked the staff why they didn't have records of my past service and they said that Kia dealership's databases do not communicate between one another. That to me is insane. All dealerships should be linked and be able to see what the others have done. If this is a Kia problem, then the dealerships need to push Kia to do this. If it's the dealerships, then this is just bad service from dealerships. I'm better off using Walmart or another company for my cars, who have way more service centers, that are all integrated to have your history of service. I like the dealership, as the people are nice, I just don't trust their expertise from what I've experienced from them. Especially when you are paying extra for their supposed dealership expertise compared to...

If I could give this place 0 stars I would. I had my mechanic tell me in June that I needed a part replaced but the dealership would need to do it. I went to Wyatt Johnson in June and they said they needed me to pay for my car to be coded again for them to verify that it was the part I needed. They verified that was the correct part my mechanic said and I paid for the part and they ordered it. Wyatt Johnson said that it would take 2-3 days to get in and then they would call me and set up a time for me to have it installed. No one called me and I finally called back 2 weeks later asking if they got the part. It was a horrible experience in itself and was finally able to get an appt for a month later to have the part I already paid for installed. Before I came for my second appointment, I talked to the customer service manager to explain my frustration that it took 4 hours to code my car. I was told they had a problem with their system, he apologized, and assured me that when I have an appt they will usually get to the car within 30 minutes. When I showed up for my 2nd appt I was told it should take about an hour to replace. Wyatt Johnson called for a car to take me home so I could do a couple things and then I would come back when it was done. 3 hours later I called to ask if there was an issue and the status of my car. I was told that they just brought the car back and would start working on it soon. I explained that I was frustrated because I was told an hour and I already talked to the customer service manager about appointments and what was the point of an appointment then. Scott then had to explain to me how an appointment worked and that even if you have an appointment, it does not mean that you are seen at that time. I asked to speak to the manager and was told, I'll tell him but I am not sure if he will have time to call you back. In the end my car took 6 hours to fix after I was told it would be about an hour. It is now 3 days later, and the manager still has not had time to call me back. If you don't care about your time, come here. If you want to be treated like crap and talked down to, come here. Otherwise, go to Nashville or anywhere...