Today I called House to Home to inquire about a vanity I saw listed on Craigslist. House to Home said that the piece was still available, and cost $259. I questioned that price, since the craigslist ad had the vanity listed at $349. The woman I talked to on the phone said that the craigslist ad was incorrect. I told her that I would be stopping by today to pick up the vanity, and even inquired about what tools would be needed to take off the mirror for transport. Once I arrived at the store, the vanity was still there and clearly marked with a tag that said $259, which was tied to the drawer. I told the cashier I was ready to purchase the vanity. She took the tag off of the vanity and said "we have a problem, the back of this tag says chest of drawers." I explained to the cashier that I was quoted the price of $259 on the phone today AND it was clearly ticketed at that price. I had my boyfriend meet me at the store with his SUV and the proper tools to take the vanity apart. The cashier said she needed to call her boss. Once she explained the situation to the store manager, I was given the phone. The store manager said they were very busy and the tags must have gotten switched and that "everyone makes mistakes." She said that she was sorry that "I was having a problem with the vanity" and that since she is a vendor operated store, she has "no control over pricing". She further stated that she spoke to the vendor, who "wouldn't sell the piece to me at a discount." The store manager did not care that I had been quoted the price of $259 that day, nor did she care that the piece was ticketed inappropriately. She did nothing to rectify the situation. I made a special trip to pick up this piece of furniture and I'm extremely disappointed and upset that I was deceived by House to Home staff. What poor customer service. I will never be visiting this store again, and I will be informing my family and friends about my terrible experience at...
Read moreIts Amazing how I was treated at this place. I am new to the area looking for a nice thrift store. I was looking for the Lenox Seasons little houses. They are like a 200.00 dollars investment. While driving we see this place. House to home store. It seems that is close. I just wanted to peek through the window. That's when I encounter this young couple. Apparently they were bringing a chest inside the store. Probably the owners. I was trying to be polite and stay out of there way. But the woman was very ABRASIVE . Telling me that they were close. Super rude. I did not answer her but as I was getting in my car she decided to PUSH THE ALARM on their truck making a horrible loud noise. I have never been so offended in my life. How there you. You should not treat your customers that was. Why do you have a store. This is not your private little hole. I will never go back there to buy anything. I urge anybody to dismiss this store for they...
Read moreI had an amazing shopping experience at House to Home home decor! This store is a treasure trove of beautifully curated home decor items, and there's truly something for everyone. The variety of vendors showcased here is incredible, and their talent shines through in every product. As someone who values shopping local and supporting the community, I couldn't be happier with my visit. From the moment I walked in, I was greeted with warmth and helpfulness from the staff. Whether you're searching for unique pieces to elevate your living space or looking for that perfect gift, House to Home is the place to be. I'm thrilled to have this gem in our community, and I'll definitely be back for more. Thanks for making my home decor...
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