Rowlett's Hardware Store — Local services in Cleburne

[ ] What happened to the customer service ?

When did we get to the point where a worker stocking a shelve or doing an inventory in a store was more important than the customer shopping in that store? If a customer treats an employee in a rude manner it’s usually because that employee acts like their too busy to be bothered.

I do get cranky when I’m treated in a disrespectful or rude manner.

Why is that my fault?

How can a business person turn that around and blame me for an employee’s lack of interest? Remember Sears, Montgomery Wards, Kmart, Payless Cashway, Builders Square, Service Merchandise and the list goes on.

This boom market won’t last forever. Nothing grows to the sky. My customers have always been my primary focus. If you doubt...

What is the going rate for a gallon of propane? $2.75. What is Rowlett's cozy home grown community store charging? $6.60 and with no signage on pricing and they don't tell you what you will owe until you've already filled up your tanks. Is that what community and your local hardware store is about? The whole "supply and demand" bit as if it excuses you from taking advantage of your local community as if they aren't the same people who keep you in business? I will being going out of my way from now on to bigger box stores for parts, supplies,...

When you think of an old school hardware store that has everything you need for home repair this is what you should be picturing. I came for a fishing license and left blown away. Amazing cast iron selection, full assortment of lawn equipment and parts to repair them, stove and oven repair parts and plugs, plumbing for days, quality lock selection, chain, rope, tools and the fudge up front looked amazing. I'll have to try it next time. It even had the classic hardware store smell of new tools, metal, wood, and oil that brings back...