South Lake Computers — Local services in Clermont

This review was way overdue and I should have done this a long time ago. However, better late then never, as I always say. Warning; This review might be wordy and long, but it's a story worth retelling in its full glory.

I have been a valued customer of South Lake Computers starting all the way back in 2013. During February to April in that year, was when I began having issues with my laptop since the first time I bought it. The screen would randomly go black and all functions would lock up, forcing me to restart it via the power button. I tried to do research on my own and since I'm not computer savvy in the slightest, I just thought my laptop was overheating. Not knowing about South Lake, I took my laptop to what was my regular repair shop back then, Clermont Computers. The owner, Aaron, had a previous track record of poor communication with me, never calling once while my laptop was being repaired until it was ready for pick up. But I never realized how bad it would become until this incident happened.

A newer worker named Jon did the so called "repairs" for my laptop at Clermont Computers and he had it in his possession for over three weeks, with barely any communication at all during that time. I understand places get busy, but when he specifically tells ME, the customer, that he "hates people who call all the time" it really puts me off. Of course I'm going to call when you're silent for weeks with no update! The only "safe" communication I could do was talk to Jon via text without bothering him. I finally got my laptop back in MAY (after bringing it to them in April) just to find that the problem still wasn't fixed! When I told him this via text, he said it "might be the motherboard" and he would call me to discuss it the next day.

I was so angry and sick of having lost my laptop for so long and paying over $100 for my problem to NOT be fixed, that I searched elsewhere and discovered South Lake Computers. I decided to give them a shot and the immediate differences just BLEW me away! First off, it took them a single day to discover my computer's problem -- a failing motherboard -- something that Jon didn't discover the whole THREE WEEKS he had my laptop! They ordered me a new motherboard, though unfortunately, we did run into some trouble with HP. The motherboard they sent wasn't programmed correctly and the guys spent roughly 3 months -- That's right 3 MONTHS! -- contacting HP, calling me and leaving me updates on what was going on and just generally going above and beyond anything I could have ever imagined! What wound up happening was my laptop was considered too be at it's "end of life" and HP refused to send me a proper motherboard. I give the guys at the shop the "okay" a purchase a new motherboard from a different online seller and had my laptop back within that next week, good as new!

From my amazing experience, with how they actually communicated with me and returned my calls, to how wonderfully nice they were, I knew they would be the only computer repair place I would ever go to. All of the guys -- Adam, Ethan, Mike, etc -- have been nothing but courteous and always willing to work with me. I've been back there several times since then, with minor issues (computer viruses and damaged screens) to more major ones, such as my motherboard failing. Again. This is a great recent example of excellent customer service, as I did request them to order a new motherboard for me, back in Oct of 2015, which failed on me one night late December. Adam and Ethan both worked on sending back the faultily piece of equipment, reinstalled my new motherboard at no charge and got it back to me just before New Years. If this isn't above and beyond service, I don't know what is!

I can never recommend these guys more! There's a reason they have a five-star rating and it clearly hows with they wonderful service they provide to...

This review is long overdue. I will start off by saying I am no expert with computers but I have never needed help with either a computer build or software issue. With that said, I decided to treat myself by building a PC that I've always wanted. Purchased the parts, managed to set everything up correctly and when it came to turning on the computer. Something wasn't right. The computer wasn't able to play any games and it ran slower than my other computer. I troubleshooted for days, rechecked every single wire and setting to make sure everything was correct. After a week of frustration and thinking I was going to have to ship everything back; I decided to bring my computer to an expert. Granted, there's tons of corporate places you can bring your computer to. More often than anything, those places will charge you unknowingly customers an arm and a leg for an easy fix. Those same places often don't know much when it comes to expensive gaming items. After reading reviews online, I came across South Lake Computers. I had lived in the Clermont area for almost 18 years and had no idea this place existed despite driving past it all the time. I managed to bring my computer into the store prior to them closing. Despite my own lateness, the employees were extremely kind and allowed me to explain the issue I was facing. Afterwards, they allowed me to hook up my computer and let them take a quick look at it. I showed them the issue and to my surprise, they were very familiar with the parts inside. They also answered the million questions I had and never rushed me or acted the least bit annoyed. The next few days they conducted their evaluation of my computer and kept me up to date with every step. Once they figured out the issue, they fixed it and immediately informed me my computer was ready. Before I left the business; they asked me to start up a game to test it out. I couldn't believe it. They managed to fix the issue after I had spent a week attempting to figure it out. Also, the fact they were honest with the issue when they could have easily taken advantage of a labor fee was very kind of them. They knew I was at my end wit wit my computer. While I was there, I had the opportunity to observe the employees handle all sorts of different issues from customers coming in and out. I must say, the staff here is amazing, kind and extremely professional. I don't leave reviews often on businesses but I have to give them credit. Their customer service and HONESTY is awesome. I highly recommend South Lake Computers for any repair, fix or computer related issue...

As happens with time, our computers get outdated and lack the ability to change with new devices and other technology, thus, they get old, and slow down, just like we do. Having this issue repeatedly, I did some research online, and went in to discuss my issues and options with Adam. Adam knew his stuff, and was able to look at my PC and determine why I was having the issues I was having. He was very understanding and informative. Basically, I had two potential resolutions, attempt yet another update to my ancient PC or, switch to modern technology. For me, it was a no brainer, I went with Adam's recommendation, for a new PC. Adam was not pushy in any way, and offered another potential solution, without a purchase, but, I decided, I would be better off, in the long run to replace my PC. I picked out the unit, Adam got everything from my old PC onto the new one, and I was good to go. Not being a technology educated, as I probably should be, I needed a bit of help re connecting my new PC to my three monitors. I spoke with Adam a few times, and he stopped by to help me finish the installation. South Lake Computers is my new place to go for any issues that come up. I can't recommend both South Lake Computers and Adam highly enough. For me, the bottom line is when you aren't sure how to proceed in a situation, seek an expert and follow their advice. That is what I did, and I'm sitting at my desk smiling... Thank you Adam and South Lake...