Dave's Market Shaker Square — Local services in Cleveland

August 2015 This store seems to have upped its game in the past year. Managers seem friendly and more customer service minded. They are making eye contact being helpful when issues arrive and even proactive. Today a manager called to me and directed me to a shorter line which was very helpful at the time! Summer produce has seemed a bit better. It is in an ideal location to affect societal change. I've heard rumors they are leaving. That should aim at more high end products section and give folks a reason not to drive to Whole Paycheck.

August 2014 Absolutely appalled at the quality of produce and the treatment of customers at this store. Limp wilted squashes, rotten spinach, old broccoli... Many of the managers at the Shaker Square store and the Severance store would just as soon walk through you as look at you. When asking for help most managers will not even break stride or stop what they are doing. As I mentioned earlier at the Shaker Square store there is consistently old wilted produce. Earlier this week at this store the management started turning off the lights 45 minutes before closing.

At the checkout I was forced into one of two open lines, neither of which was an express line. I had 4 items and many folks had express line amount items. I counted around 30 folks in line, many with full carts. It wouldn't have seemed so bad but after enduring the other insults this seemed a very big thing.

I hailed a manager who did stop and give me his attention. I asked him for contact information, perhaps an email or business card, because I had suggestions (for better service) and he told me there was no avenue for this but I could tell him or contact the corporate office, and I shall. My experience has been that it is very easy to forget verbal communications while doing this kind of work. I would really like to see change. I just moved and this store is so convenient I can walk there if I choose unlike Whole Foods at Cedar and Warrensville where I frequently shop. I also use Constantino's at UCI on Euclid having just moved from University Circle. Some of the employees show the same disdain for customers though my sense is that most do not, which is a testament to most of the employees.

When I said something about the lines and the lights while in line I was met by a chorus of agreement, aggravation and other stories of experiences like the one I had earlier this week. Your thoughts? One thing is for sure, I will be taking more advantage of the Farmers' Market on Saturdays at...

I really wish that this location was more professional and handle customers with care. Every time I visit this store I tend to get employees who are just upset at the world or don’t want to WORK. I mean I’m very kind and approach with politeness and respect. I NEVER receive the same. I needed help at self check out and my check out stand was dinging because it said wait for assistance. So I’m waiting but looking around for someone as well. I see three young ladies (employees) laughing and talking off to the side and not paying attention to customers. Mind you this virus is becoming very dangerous so people really need fast friendly service to get in and out. I waved in their direction to receive help, they all made eye contact but didn’t step over to help. That’s when I said, “Excuse me ladies! Can I get some help over here?” And they all got attitudes and pushed each other to get one of them to come over. At that point I’m just like that’s my last straw. Never again will I spend a dime in there. Also, their wall hand sanitizers are always empty and there’s not enough in the right area. The workers also aren’t staying 6ft apart or reminding customers to do the...

Horrible customer service. I called earlier to make sure they sold birthday balloons and the customer service person said yes. Once I arrived to the store; the customer service worker at the window told me to pick out the ballon and take it too the cashier and she would call on the intercom to blow the balloon up, which I did but the cashier said I need to go back to the produce department and they would help. I waited by the produce department and looked for assistance. No one helped and went black to the customer service window where finally a lady found a worker to blow up the balloon for my birthday breakfast date with my daughter on her birthday. Finally got the ballon filled and they didn’t have the normal ballon weights but he said they have sand weights. Once I left the store and went across the street to breakfast establishment and as I was being seated the string from the ballon came apart and my daughter’s ballon is on the ceiling. Thank you workers at Dave’s on Shaker Square. It might be a while before I shop there...