Madison Furniture Barn — Local services in Clinton

My husband and I ordered a chair for our nursery. We love Madison Furniture Barn. We even took some friends who moved locally to the store last weekend to show them the store for purchases for their new home. The chair is great, we had exceptional customer service at the store and had delivery in a timely fashion. I do not give our experience a full 5 stars because the delivery service was horrible. Rude, abrupt, had me sign off on the chair before it was even in the home. Normally, who cares but they scuffed my walls. We have a 1800s home and I was trying to explain to them the uniqueness of it including the glass door, light and hand railings that I did not want damaged as they cannot be replaced. Luckily they only scuffed the wall paint, which is an easier fix. But of course the two guys denied it and I was home alone. To be honest didn’t have the energy to argue or deal with them being 8 months pregnant. Very disappointed cause the chair we purchased with delivery and tax was nearly $1500. You’d just expect more of pleasant experience when it arrives. But either way we love the chair and it looks great in our nursery for our expecting baby! I would just highly consider not using their delivery service again if I purchased from them...

UPDATE This was a big miscommunication. They did care very much about our experience and wanted to make it right. We're just waiting for the replacement cushion they already had at the store for us!

We were so excited about our new furniture and thought the sales process was great. Imagine how disappointed we were when the chair sank in, like it was 20 years old only weeks after our purchase. We went into the store and showed photos to the very salesperson who sold it to us, thinking they'd make it right. No...They completely blew us off - promised to call and didn't. She said she'd have to contact the manufacturer and see what they would do. Then, never called us. The other furniture is fine, but don't expect the good service to continue...

I want to give a Shout Out to Madison Furniture Barn and all of their guidance in helping my husband and I, over the past year, bring an old, neglected home back to life in Guilford, CT. When I first walked in the door of their Clinton store, a year ago, I was overwhelmed and didn’t know where to begin – we needed a lot! Donna came right over and introduced herself - with her kind, confident and genuine spirit of reassurance and enthusiasm, I immediately knew that we were in good hands!

Our experience with Donna and everyone on the Madison Furniture Barn team has been excellent. Their products are quality and everyone, especially Donna, have been an absolute pleasure to work with. We look forward to working with them on...