Red Orchid Spa — Local services in Clinton

Just be careful: I called in and mentioned my groupon and they told me they were booked out until the END of October (groupon expired on 10/18). I asked if they would still take it, they said they would. Two weeks later I called in, didn't mention the groupon, and they got me in within TWO DAYS. After my services were completed (and they knew I used a groupon) I went to schedule my facial, and they were "booked out until November". eye roll

The massage was great and relaxing. My one issue is at one point the massage therapist put a super hot towel down on my back without telling me what was going on -- it was shocking and not relaxing. Just let your clients know what you're doing -- it helps! She also didn't use enough pressure - EVER.

The pedicure was the weirdest one I've ever had. First, the soak was in a giant tubberware bowl. After that, you put your shoes back on and walked over to a room with a massage table with a giant pad at the feet (much like what new puppies use to potty train on).

I've never laid down on my back on a massage table for a pedicure and not been able to see what the person was doing with my feet. They provided an eye mask, placing a tissue down FIRST (I'm guessing for hygiene purposes), but it did not make me feel comfortable. So I took it off after about 5 minutes. I wanted to see what was going on, but couldn't because I was laying down. I tried to look up a few times and noticed the employee not using gloves. They use a giant file to file away your calluses (which startled me -- because I couldn't see what was coming next). I shot up to see what it was and was worried that it hadn't been cleaned from one person to the next. The pedicure concluded with an exfoliation (using oil of some kind and sugar?) and then oil of some kind being rubbed into my legs.

The pedicure is okay. I could do just as good of a job at home and not pay someone $33 to do it for me. My feet were left dirty afterward (???!) and my polish flooded my cuticles.

Also, given the fact that I won't be returning for the facial (I'm weirded out by the hygiene practices there and the credentials of the staff), I ended up paying $50 for a weird, mediocre pedicure and $50 for a decent massage.

I'd use your hard earn...

Worst spa ever. I've been to plenty before and never have I been in such an unprofessional enviroment. Yes they have the main receptionist Britta who is an adult but she is hardly even there, so then it does end up being on the teenage daughters who are very rude and possibly aren't legally able to be working yet, or Angie the owner ends up doing it and will even be on the phone receptioning while she is doing a pedicure; who wants that? No one. And one of the daughters who does look 12 but is older started doing Master Esthetics procedures when she only had her Basic Esthetics licence...also illegal. They say they want feedback but the second it is bad they don't do anything to fix it and become very defensive. They force people to pay a certain amount for a tip. They are constantly shorting peoples times even if they are on time. The prices for the quality is a total rip off. Also when they have been short on massage therapist they have thrown an esthitican in to do the job(they do this on a very regular basis so if your massage sucks that explains why) which a.) they don't know what they are doing and b.) is entirely illegal because it is not under the estheticians license. They are constantly gossiping about other employers or clients even and they don't care if they are in front of a customer while doing it. They also basically use the same facial for every person and don't personalize it to peoples skin, and any time talking about their skin and doing a consultation is taken from the time of the facial which should be entirely seperate. This spa should not be in business. If you have said you enjoy this spa, just once try a different one and you will see the extreme difference and will not go back to it. They are constantly screwing over their clients whether it is the timing of their appointment, the quality, or the customer service. I will never return to this spa and neither will any of my...

So i have been a massage therapist here for 2+ years now and i have seen so many changes here at Red Orchid. From the way we look inside to the customer care that everyone asks for. We have had so many therapists come and go (some on their part and some with our support) but the thing is that nobody is perfect and after reading some of these comments, i guess we are proof of that. I'm sorry if you have left the spa for one reason or another, but you need to realize that breaking down a business for not being perfect is a little rough, don't you think? Did it make you feel better to say the things you did which will always be here so everyone can judge us before they even get to know us? We are just trying to survive in a world where everything is turning upside down. We make sure that everyone who doesn't have a good experience receives compensation for that and what these people on here are not saying is that we have contacted them and have tried to make things better, but they choose not to talk to us. We love feedback and we understand that we don't mesh with everyone, but to slam us down to the floor i think is not the way to do it. Yes its family owned and operated but they too need a chance to survive just as much as the bigger spas. Give us a chance to make a home away from home and understand that we do our best to give each one of you the personalized care that you deserve and need. We do listen. I will always be back to this spa and so will my friends and family because i have found this spa to be my home...