EntertainMART — Local services in College Station

Drove from Oklahoma to visit this store during their President’s Day Sale on 2/17/24 and was extremely upset and offended by the staffs behavior. I wore my father’s oversized coat in to the store because I was cold and two of the staff members on duty decided to profile me and literally hover over me while I shopped assuming I was going to steal. Not once asked me if I was finding everything alright and after leaving my side proceeded to go to the cash wrap and loudly discuss, for me to overhear, how another customer had complained about them profiling and the one employee behind the counter said that he didn’t care. I’m a manager in retail and understand wanting to deter theft, but this was flat out harassment without being confrontational. I spent over $120 and would have happily spent another couple of hundred had I been treated properly. Wear nice clothing here if you expect to be treated with any sort of respect by this staff. Cayo was the employee who checked me out and was...

First off, a lot of their stuff is over priced but the video game market in general is inflated so not really that surprising, but if you want to sell to these people please go somewhere else. They will low ball you hard or tell you that your stuff doesn’t work but will still buy it for cheap. Went in to sell my PS2 with a couple of games and was told that the console wasn’t working and wouldn’t respond to any controller inputs even after resetting it. They offered me $35 for everything but I declined the offer and went back home. I wanted to give them the benefit of the doubt because it is an old console, but when I went back home to test it I had no problems. Just to make sure it wasn’t a fluke that it worked I played on the console for a couple of hours and again never...

My son was in the store to make a purchase, so since there were no chairs or benches for waiting, I sat on the floor. I was not in the way nor blocking any traffic. I'm middle aged so clearly not just hanging out in the mall. I was asked to leave for loitering. Lol. I told them I was in the store with a customer, and asked if they had any chairs for waiting. They told me they didn't have any chairs because they didn't want loiterers. So I found my son, stopped his purchase, let them know politely that we were leaving. They lost a sale because there was no place for an adult to comfortably wait while a child browsed. There also was no nearby seating in the mall. We went to...