The Candle Box — Local services in College Station

Customer service with the candle box no longer exists. We placed an order but never received it. First I checked usps, they provided a print out that said tracking number was generated but product never left college station. So we reached out to The candle box and I emailed Joyce Fields who only responded with “I suggest you check with your postal carrier”. No help provided at all. I emailed again letting her know I had already done that and had a print out. The candle box reached back out to me only to say that I couldn’t see that she was a great small business and she was sorry I couldn’t see that, that I didn’t give them time to check on it. But I never received anything but the response above. I did not want to go back and forth I’ve been a customer for 14 years. I understand glitches happen. I would of been happy with I can check on your order give us 24 to 48 hours. Her response back through email was I don’t sit behind my computer all day , I was watching my grandkids. Long story short the Usps held onto the package which caused a delay which showed it never left college station. The candle box would of had to look on their end to see this because I couldn’t as the customer perfect example why Usps gave me the print out to send to The candle box. We were both told different things. Life happens! I wish nothing but good vibes for this small business, I just think it could of been handled...

The Candle Box has supplied my car's (and the cars of my family and relatives) with air fresheners for years. We love the scent options as well as the Texas shapes (cross, Texas, cowboy boot). I particularly love Butt Naked, Naked Cowboy, and Monkey Farts. They last forever, and make great gifts to send with birthday cards in the mail. My brother, a Marine and an Aggie, asked for me to send him them on deployment so his room could smell like home. I also love that they offer these scents in multiple forms, like candles and scentsy wax. I can't walk out of the mall without having stopped by to grab a...

Obsessed with this store. Long time customer who lives in Houston. Stock up on candles, wax, oils, car fresheners, etc. when I am in College Station. Also give candles as gifts for birthdays, Christmas, graduation, house warming, etc. My friends and family love receiving and always ask when their next candle is coming....