Anytime Fitness — Local services in Collegedale

I recommend that no one joins this gym due to severe unprofessionalism. Only giving 1 star because you cannot review without giving a star.

I had inquired about cancelling my membership back towards the end of January 2025 and the GM Amanda Forbes advised they would charge me two months due ($100) since I had not been utilizing my membership but instead I came in for a “free” fitness consultation and decided to keep said membership. Well after not utilizing it again since 3/15 and joining another fitness studio better suited to my needs, I reached out to request cancellation and asked if the previous cancellation procedure would suffice and not once did Amanda advise the in house policy had changed. She proceeded to cancel my membership as requested but failed to inform me I would be charged a portion of my remaining contractual agreement. Nor did I ever receive an updated agreement when this policy changed.

I called in today to speak with Amanda who was beyond unprofessional and rude. She hung up on me in the middle of the call after telling me I could take the owner to court if I wanted. I then called back to request all of my billing information be removed from their system and I was only able to say “Hello Amanda, it’s Lauren, I don’t appreciate being hung up on” to which she hung up on me again. The third call she did not answer so I left a voicemail with no hope that they’ll actually remove my billing information as requested.

Amanda has no business being a general manager if she will hang up on someone because she doesn’t want to deal with a problem she essentially caused by withholding information regarding updated policies.

It would not have been hard to inform me that she could cancel my membership but due to a change in policy I would be charged prior to processing said cancellation.

The right thing to do would be for her as a general manager to take accountability for her error and reversed the charge of $149.94 but no. She continually hung up on me and then stopped...

This is a long overdue review for Anytime Fitness in the Ooltewah -Collegedale area. I have been going for about 4 months now. I'm no spring chicken and have been a member of MANY gyms in my lifetime. I was attracted to Anytime, cause you can go ANYTIME. I toured with Luke and signed on the dotted line. The place is clean, clean, clean and organized. They have really good quality equipment. My favorite cardio is the PRECOR elliptical machine. All the equipment seems top of the line and well maintained. Luke was kind enough to get me familiar with all sorts of machines. Not a month after I began going, my hubby got inspired. He started out just hitting the treadmill. We jokingly call him the "Million Dollar Man". due to his surgical history. He met Luke. They hit it off and he as been working with Luke twice a week for a couple of months and Holy Cow, his improvement is amazing. I have lost fourteen pounds and a clothing size. My hubby has put on needed muscle, strength and seen improved balance and stamina. All the coaches seem very nice. I always see them either helping someone or CLEANING something. I am very pleased with our memberships and would recommend Anytime Finess to you. And, oh by the way.... I can be pretty damn picky. They...

I love this gym. It’s new, it has modern equipment, it is in a great location, and it is meticulously taken care of. The gym offers much more than just a place to workout. One of the more appreciated aspects is a large and clean shower for me to wash off before I head back in for my second half of work. I have been to gyms where staff was there to get their hours in and get out. Not here. This staff has been wonderful, and have been very courteous, and I’ve witnessed many time their willingness to lend their wisdom and expertise to anyone who wanted a professionals opinion. This gym satisfied my need to go to a gym I felt comfortable to workout, and also work hard without feeling judged in any way. I’m sad to go. I was beyond satisfied with this gym. If you’re on the fence about a gym then look no further, this gym is head and shoulders above the rest in the area.

Special shoutout to Amanda in the front. She was awesome, and she took care of me when I needed it....