HotSpot Electronics — Local services in Colonial Heights

I started going through laptops in college. It would seem like as soon as the warranty expired I would have issues. My son suggested I take my laptops to Hotspot Electronics to have them repaired instead of constantly replacing laptops. For a small fee, they diagnose your laptop and give you the option to have it repaired, but if it isn’t worth the expense, they sell nice laptops that you can purchase. Well I bought a new laptop about 15 months ago to facilitate community trainings, so I rarely use it. Last week, I couldn’t get it to charge:( I panicked and slipped in the YouTube rabbit hole and thought it was the power port. Heck! It seemed wiggly to me! Then I started a cart on Amazon with the tools I needed and a replacement power port. I didn’t checkout, instead I called my son the next day and he said….Please just take it to Hotspot! SMH! I took his advice, and as I stood at the counter explaining the issue, saying of course I am not technically inclined but I am sure it’s the power port or battery. The Hotspot rep said, let me try charging it. I was like okay but the light won’t come on:( OMG! Why did she open the lid and hit the button and my laptop came on! Ugh! Come to find out since I own so many freaking laptops, my behind was trying to charge it with the wrong cord!!! God bless Hotspot! They are honest, highly skilled and so eager to help their customers! Lesson learned! No more googling when I can take a quick trip over to Hotspot! Nobody does it like Hotspot! I appreciate you guys so much! No worries! I added a color code to my new cord:) I appreciate you all so very much! Folks! Don’t Google! Nope! Take to them! Trust me!:) P.S. The power cord I got has 15 attachments so I can use it for my other laptops, and end the agony of storing and locating cords!...

I had an appointment here for an FBI check. I showed up a few minutes before my appointment time. The door was locked. There were two employees, at the front, by the register. I'm trying to enter, but I'm not getting any attention from the employees who are 4ft away from me. No signs on the door or on the windows near the door, except covid mask wearing requirements. One employee went to the back office, the other employee stayed at the front. I called to say that I have an appointment at 10am. The employee who answered said "we open at 10am." I said, "oh, two minutes from now?" I step further away from the building and finally see the store hours sign, two feet to the left of the door. That's fine. It's my fault for not seeing the store hours sign or checking maps for store information. HOWEVER, customer service would have been for the two employees to acknowledge me at the door, press their finger to their wrist (for time) then point at the store hours sign. That's not difficult for them and I don't consider it...

If you're a gamer or collector this store is worth checking out to add more to your collection. They deal in games across all eras from classics like Atari all the way up to current gen of PS4 and Xbox One. A lot of the pre-owned games have great prices that it may lead to impluse purchases. The more rare or sought after games in and behind the counter can be costly at times but those prices are not any worse and generally better than a lot of the listings you'll find on Amazon. $10 bucks gets you a membership for the year which in my case definitely pays for itself with the monthly incentives. And if they don't happen to have what you are looking for they can put it on a wishlist and give you call when it does make it's way into the store. I've beefed up collection thanks to HotSpot and I know I'll find myself going back again. Seriously gamers and collectors, if you are in the area give the store a shot, much better and friendlier than any GameStop I've been to and they beat out 2nd and...