The Appliance Place Inc — Local services in Colonial Heights

They failed to fix my washer. They also failed to communicate the minimum service charge. The charge to come out and diagnose the problem was $75, and that was communicated to me, but after the technician cleaned out "soap gunk" from a reservoir inside the front of the machine and watched all points of the washing cycle (the whole process took no more than 15 or 20 minutes), the price given to me on the contract was $125. Only after he completed the task did he say that there was a minimum $50 service charge which to me was a little high considering so little work was done. I figured this wouldn't be too big a deal if the "fix" worked, but it didn't. I gave them the benefit of the doubt and ran the machine through 3 or 4 cycles, but we had the same issue. I wrote them a message describing the problem and requesting a refund since they did not fix the washer. They called me and described that they could come back out and diagnose the problem for free. I explained that I did not want them to come back out because I already took off time from work for them to come out the first time, and since they didn't fix the problem previously, I would rather just get a refund and use that to go buy a new washer. Also even though they would do the diagnosis free, I knew they were going to charge me more money for whatever the real problem is, and since I can get a brand new washer delivered and hauled away (free) for $400 to $450, that does not make sense. I was nice enough to offer to buy a new washer through them if they could give me a refund or credit. The service tech called and explained that the manager would not give a refund but would give $30 toward a washer if I bought one through them. After speaking to the manager and explaining to him the situation that I was not happy with a $30 credit, he said he would see what he could do after I gave him the model number of the washer. I called him back with the washer model number, and he ultimately said he would give $20 more in credit and that he was docking the delivery fee even though it is normally $49 (this should not matter if he is trying to match the other stores who are offering free delivery and haul away). Ultimately the price was not any better than the other store. Why would I buy through him with all of the hassle and save no money, when I could just buy it through the other store)? I wrote this review because I gave them the opportunity to rectify the situation, and they could have easily just given me back my $125 or at least half of that (I told them if they couldn't give me a full refund, a partial one would be good), but instead they failed to fix the washer and failed to provide good...

As a general contractor working the Tri-cities area of Virginia, it's sometimes difficult to find the parts needed for customers in a timely manner. What I love about The Appliance Place, is that they almost always have what I need in stock. And if not, it's usually a two day turn around to get it. Don't bother with Lowe's or Home Depot....you're wasting your time. As for pricing, you may get what you need or want at a cheap price, but remember, Amazon (sometimes) and ebay, etc, use 2nd and 3rd parties for buying and shipping. This means longer wait times and or taking the risk of getting a "knockoff" product. eBay especially is getting pretty bad with fake, cheap knockoff products from China and India and hackers getting info and stealing card information. I know, because I recently canceled my account with ebay over this very same thing. All that aside, I try very hard to use local business that aren't conglomerates anyway. BUY LOCAL from people who give a darn and stop giving your money to large corporations that use YOUR money to bring down this GREAT...

Really wanted to give a better review because we like supporting smaller retailers versus the big ones. We purchased all new GE appliances (washer, dryer, stove, fridge, and dishwasher) from them during Black Friday November 2022). Delivery wasn’t until January of 2023 due to back ordered items. This November, less than 2 years from purchase and delivery, one of our inner ring burners on the stovetop stopped working so only the outer ring would heat up (with no stovetop damage). We knew we were outside of the 1 year warranty window, but a GE appliance shouldn’t quit working in less than two years so we called The Appliance Place. They quoted us at minimum $400+ to come out and fix it when we spent $800 on it originally. We could buy a whole new stove for not much more than the repair. We purchased through them instead of Lowe’s or Home Depot so if repairs were needed 4 or 5 years later, it would be easy, but definitely didn’t expect any of their appliances to break in under two years and definitely didn’t expect to pay more than half the cost of the appliance...