GameStop — Local services in Colorado Springs

Worst experience I have ever had with gamestop I got a ps4 pro back in April 1 2021 from another gamestop I had the replacement plan when I went to the gamestop that I got it from they didn't have it in stock so they looked around to see if anyone had it they found this store and call and had the store reserve the replacement I had to drive an hour from my house to go to this store for them to tell me that they couldn't do the replacement do to the number on the ps4 was not coming up the person was rude the whole time I was there and told me to call the store that had me go up there and call customer service I did call my home store and was informed to call customer service when I called customer service they had no issues getting the replacement setup this store is the worst gamestop I have ever been it and I have been going to gamestop for almost 20 years I would avoid this store...

Went in this evening to trade in an Xbox One S and purchase a new Xbox Series X…there were two employees present. Right off the rip, Dakota was rude! I’ve had a GameStop Pro membership for over 10+ years and bought all my games and systems through them. I’ve never had someone be so blunt and disrespectful. I was told bluntly that I couldn’t trade in my Xbox without an HDMI cable (since I didn’t have one to give them), and he told me I had to buy one of theirs. I’ve always made trades without the HDMI, as other locations use their own cords. He then talked down to me about testing my equipment, deleted my information before confirming the unit was factory rest, didn’t show me it was reset, and acted like he couldn’t see my rewards Pro account. If this wasn’t the only GameStop location that had the Series X available, I would have walked out. I will not be returning to...

The workers here are highly unprofessional. I went in with my brother for Pokémon cards, we’re not scalpers, and the man working there said there wasn’t any left. Fast forward, I decide to buy one thing, and right as my brother and I are leaving, another customer comes in asking for Pokémon cards as well. The man working the desk said “they’re not scalpers. We still have some Pokémon cards”, and he went to the back to go retrieve said cards. Why tell me that you have no Pokémon cards, then turn around and say you do to another customer?? GameStop employees aren’t allowed to pick and choose who they sell items to, are they? It’s the same worker every time who thinks he’s better than you just because he “knows a lot”, in which it’s just him choosing who he wants to be accommodating to. Do...