CVS — Local services in Columbia

I am sorry to say but this pharmacy is by far the worst place you can go to get your scripts filled. I am not sure if it is just here or all CVS pharmacies but the service is just awful. The employees have a horrible attitude and there is no empathy for anyone walking their doors. They don't contribute anything to the town and the store's appearance is shotty at best. Additionally there is no discretion and if you are elderly you will be completed disrespected without regard to your feelings. In one if my experiences here, while I was in line the pharmacist was yelling at an elderly woman just blasting her personal business about her meds and her income all over the store. It was so sad. The straw that broke the camel's back for me was when I called because they had an issue with one of my mother's prescriptions and as I asked questions the pharmacist seemed annoyed and started getting loud with me, after she began to get belligerent, I hung up and transferred my household's prescriptions Hinkles. Now they are sadly going out of business and they did not have a medication for my mother so they instructed us to pick it up at CVS, they provided their phone number for the pharmacist to call them and it never happened. I called CVS this afternoon to see if my mother's script was ready, the pharmacist answering the phone didn't know what I was talking about nor did he try to check with his co-workers. I had to explain everything to him and he proceeded to speak with me like I was the idiot. Needless to say, since Hinkles is going out if business and CVS will take over their customers, I refuse to be one of them. I transferred my scripts to the Medicine Shoppe. No one should have to stand for the horrible treatment from this company for the sake of convenience. Hinkle had great customer service, I was almost not used to it. When I spoke with the rep at the Medicine Shoppe she was also professional and pleasent. I hope we have a long business...

Due to limited transportation and location, I have little choice but to have my prescriptions filled at CVS, Columbia, PA. I am beyond perplexed as to how this pharmacy continues to stay in business! *Scripts are seldom ready on time. *There have been occasions when it was closed during posted hours, because there were no pharmacist working … without any notation on line or change to their outgoing message. So, if one travels a considerable distance to pick up medications … they may, or may Not, be able to do so. Perhaps you have rearranged your day, put a friend or relative at inconvenience (as Idid); Or pay for Huber and still be without criticality needed medication. *I have requested several times to be notified regarding scripts ready to be pick up. Nope. *And, nearly the most frustrating thing of all is the grossly inefficient and frustrating phone system. If only I could find the words … it is not unusual to have to, unsuccessfully, navigate a call after falling into the rabbit hole of its useless automation. Just this week I endured five separate calls, each ultimately piloting me through oblivion … each time, the call being ignored by staff. My question was regarding an consequential, time-sensitive prescription. How I finally was able to speak with a pharmacy tech, was to first speak to the store manager at the main number. He most kindly went back to the pharmacy and asked them to answer their line. There was at one time a female pharmacist working at this location who was personable, caring, knowledgeable and professional. *It is difficult to have confidence that one’s scripts are being correctly filled in this existing chaotic atmosphere. My advice would be, that if you have any choice whatsoever, use...

The rude employees are belligerent when asked why they do not ever answer the phone. They are not pleasant and will sign you up for things you do not want and then talk down to you when you question because you don’t understand why you are signed up for something you never consented to. I guess this location really is desperate for employees because there is not an ounce of empathy or a soul in the employees here. I spent well over an hour of my day dealing with the issues from this pharmacy. I have never had somebody be so nasty and rude when I asked a simple question of why did nobody answer the phone not wants to say we will be right with you win somebody was on hold for 30 minutes. I also noted that some of the employees that were running the cash register also had those stupid earbuds in. If they were not listening to music on headphones maybe they would be able to work with customers a...